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Jian Wang, Daniela Rosca, Williams Tepfenhart, & Allen Milewski. (2006). Incident command system workflow modeling and analysis: A case study. In M. T. B. Van de Walle (Ed.), Proceedings of ISCRAM 2006 – 3rd International Conference on Information Systems for Crisis Response and Management (pp. 127–136). Newark, NJ: Royal Flemish Academy of Belgium.
Abstract: The dynamics and volunteer-based workforce characteristics of incident command systems have raised significant challenges to workflow management systems. Incident command systems must be able to adapt to ever changing surroundings and tasks during an incident. These changes need to be known by all responsible parties, since people work in shifts, get tired or sick during the management of an incident. In order to create this awareness, job action sheets and forms have been created. We propose a paperless system that can dynamically take care of these aspects, and formally verify the correctness of the workflows. Furthermore, during an incident, the majority of workers are volunteers that vary in their knowledge of computers, or workflows. To address these challenges, we developed an intuitive, yet formal approach to workflow modeling, modification, enactment and validation. In this paper, we show how to apply this approach to address the needs of a typical incident command system workflow.