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Charlotte Hellgren, & Björn J.E. Johansson. (2012). Reducing workload by navigational support in dynamic situations. In Z.Franco J. R. L. Rothkrantz (Ed.), ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management. Vancouver, BC: Simon Fraser University.
Abstract: By presenting continuously updated heading and distance information on a small head-mounted display (HMD), as a supplement to a GPS-receiver, we examined if workload could be reduced and performance increased, when navigating in a demanding situation. The purpose was to present limited but sufficient information to facilitate navigation. The technique was tested on ground troops, but could also be used by rescue services and police in situations that require navigation in unknown environments. The main findings were that the workload was reduced in one aspect (during navigation) but increased in another (looking for foot placement). There were no clear differences in performance, except that participants stopped fewer times to look at the GPS-receiver if they had updated heading and distance information. This suggests that a supplement display with minimal information could be useful when navigating with a GPS-receiver in an unknown environment. © 2012 ISCRAM.
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Christian Neuhaus, Mario Hannappel, Daniela Giebel, & Sabine Färfers. (2012). Crisis management systems in Germany – A status report about the current functions and developments of private and public crisis managementsystems in Germany. In Z.Franco J. R. L. Rothkrantz (Ed.), ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management. Vancouver, BC: Simon Fraser University.
Abstract: Crisis management systems play a critical role in supporting responders and decision makers in their crisis and emergency management functions. Even though these systems and solutions have been broadly adopted in private and public organizations, very few quantitative studies can be found on their functions, user groups, targeted stakeholders, their technological requirements and their scope of services. The present study gives an outline of our ongoing project and an insight in the first results of a three-year study of crisis management systems in Germany. The study will outline the methods of our analysis and will present some results from an analysis of over more than 170 systems from over 70 vendor/developers. It will then give a conclusion of the results and outline open and future questions. © 2012 ISCRAM.
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Christian Reuter, Volkmar Pipek, Torben Wiedenhöefer, & Benedikt Ley. (2012). Dealing with terminologies in collaborative systemsfor crisis management. In Z.Franco J. R. L. Rothkrantz (Ed.), ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management. Vancouver, BC: Simon Fraser University.
Abstract: This paper presents approaches on how to deal with terminological ambiguities (different understandings of terms in heterogeneous groups of actors) in collaborative systems. First we will give some insight on the conceptual and theoretical foundation surrounding the 'triangle of reference', a model of how linguistic symbols are related to the objects they represent. Then we will describe the results of our exploratory empirical study, which was conducted in Germany, and dealt with inter-organisational crisis communication. Based on this, we will then deduce requirements necessary for supporting and dealing with terminologies, and propose technical approaches for collaborative systems. © 2012 ISCRAM.
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Christine Adler, Lisa Jakob, Mirjam Haus, Lena Erfurt, & Marion Krüsmann. (2012). GABEK WinRelan® – A qualitative method for crisis research engaging crisis management personnel. In Z.Franco J. R. L. Rothkrantz (Ed.), ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management. Vancouver, BC: Simon Fraser University.
Abstract: Qualitative research methods like GABEK WinRelan are advantageous tools to analyze and thereby improve crisis management planning and communication systems by interrogating crisis management personnel. Contrary to quantitative methods they help to identify, explore, and structure new important aspects in this field and to formulate more specific research questions. This paper describes the usage and advantages of the qualitative method GABEK WinRelan within crisis management research, particularly within the e-Triage project which aims at the development of an electronic registration system of affected persons in mass casualty incidents. Furthermore it addresses different corresponding research fields like stress within emergency missions and the role GABEK WinRelan could play in examining these research fields. © 2012 ISCRAM.
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Christoph Markmann, Heiko A. Von Der Gracht, Jonas Keller, & Rixa Kroehl. (2012). Collaborative foresight as a meansto face future risks – An innovative platform conception. In Z.Franco J. R. L. Rothkrantz (Ed.), ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management. Vancouver, BC: Simon Fraser University.
Abstract: Increasing market volatility and disruptions imply risks for companies and governments and have become therefore focus topics. Adequate tools to identify, assess and manage future developments are key to survive in a turbulent environment. In our paper, we present the systematic development process of an innovative, web-based foresight platform, which is a joint research project funded by the German Federal Government and aims to improve the robustness in decision making by collaborative foresight. Its four interlinked applications have the purpose to enable their users a collaborative generation, discussion, evaluation and development of future-oriented knowledge. Thereby, a special emphasis is on the relevance and the timeliness of the provided information. Within the multi-stage requirement analysis of the tool platform we analyzed existing concepts in order to identify strengths and weaknesses and conducted brainstorming sessions and interviews with professionals of 130 companies and organizations to account for different backgrounds, perspectives and intentions. © 2012 ISCRAM.
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Christopher W. Zobel, Stanley E. Griffis, Steven A. Melnyk, & John R. MacDonald. (2012). Characterizing disaster resistance and recoveryusing outlier detection. In Z.Franco J. R. L. Rothkrantz (Ed.), ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management. Vancouver, BC: Simon Fraser University.
Abstract: Most definitions of disaster resilience incorporate both the capacity to resist the initial impact of a disaster and the ability to recover after it occurs. Being able to characterize and analyze resilient behavior can lead to improved understanding not only of the capabilities of a given system, but also of the effectiveness of different strategies for improving its resiliency. This paper presents an approach for quantifying the transient behavior resulting from a disaster event in a way that allows researchers to not only describe the transient response but also assess the impact of various factors (both main and interaction effects) on this response. This new approach combines simulation modeling, time series analysis, and statistical outlier detection to differentiate between disaster resistance and disaster recovery. Following the introduction of the approach, the paper provides a preliminary look at its relationship to the existing concept of predicted disaster resilience. © 2012 ISCRAM.
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Craig E. Kuziemsky, Tracey L. O'Sullivan, & Wayne Corneil. (2012). An upstream-downstream approach for disaster management information systems design. In Z.Franco J. R. L. Rothkrantz (Ed.), ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management. Vancouver, BC: Simon Fraser University.
Abstract: Information is an essential part of disaster management. Information systems (IS) are a key means of providing the right information at the right time to support response to a disaster, and fostering collaborative facilitators such as situation awareness, common ground and communities of practice. However for these collaborative facilitators to support 'downstream events' (i.e. disaster response) they need to emerge and be grown from 'upstream' activities such as user engagement. Subsequently IS design requirements for disaster response are embedded in the community where a system will be used and it is from the community users and their needs that IS requirements must emerge. This paper presents an upstream-downstream approach for disaster management IS design. We describe four phases to user centered information systems design to support disaster management and provide a case study of using this approach in action to design an IS to enhance community resilience. © 2012 ISCRAM.
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Daniel Stein, Barbara Krausz, Jobst Löffler, Robin Marterer, Rolf Bardeli, Jochen Schwenninger, et al. (2012). Enriching an intelligent resource management system with automatic event recognition. In Z.Franco J. R. L. Rothkrantz (Ed.), ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management. Vancouver, BC: Simon Fraser University.
Abstract: Event recognition systems have high potential to support crisis management and emergency response. Given the vast amount of possible input channels, automatic processing of raw data is crucial. In this paper, we describe several components integrated in an overall intelligent resource management system, namely abnormal event detection in audio and video material, as well as automatic speech recognition within a public safety network. We elaborate on the challenges expected from real life data and the solutions that we applied. The overall system, based on Event-Driven Service-Oriented Architecture, has been implemented and partly integrated into the end users' infrastructures. The system is continuously running since almost two years, collecting data for research purposes. © 2012 ISCRAM.
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David Passenier, Jeroen Wolbers, Julia Mollee, Kees Boersma, & Peter Groenewegen. (2012). Formalization of crisis response coordination from a public inquiry report. In Z.Franco J. R. L. Rothkrantz (Ed.), ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management. Vancouver, BC: Simon Fraser University.
Abstract: We assess the usability of public inquiry report data to build a formal trace that can be used in later stages to create an agent model simulating crisis response coordination. The case taken is a train tunnel fire near the underground train station at Amsterdam Airport Schiphol that turned out to be harmless, but the incident illustrated key weaknesses in inter-organizational coordination causing a slower response than required in case of a more serious fire. We present a taxonomy of data problems resulting from our attempt to reconstruct a logical series of events. This highlights gaps or ambiguities in data pertaining to coordination practices, communication networks, situational properties and information and communication systems. Our formal trace cannot support all the report's claims that explain the failures in coordination. The report data show some critical problems, but can still serve as a basis for an information network model of the crisis. © 2012 ISCRAM.
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Dennis Andersson, & Amy Rankin. (2012). Sharing mission experience in tactical organisations. In Z.Franco J. R. L. Rothkrantz (Ed.), ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management. Vancouver, BC: Simon Fraser University.
Abstract: A tactical organisation can be seen as an adhocracy designed to perform missions in uncertain, ambiguous and complex environments. Flexibility, adaptability, resilience, innovation, creativity and improvisation have all been identified as key skills for successful outcome of these missions. To learn skills associated with such abilities previous research has shown that knowledge acquired through experience plays an important role. It is important that organisations share and learn from experiences to improve their ability to cope with novel situations. In literature there is a lack of consistency in how these abilities are discussed, we therefore propose the FAIRIC model. By unravelling some of the similarities and differences we create a common vocabulary to discuss knowledge gained from experience. This can help classify different experiences and provide a systematic way of gathering and modelling knowledge on situational factors to enable sharing of mission experience over boundaries of time and space. © 2012 ISCRAM.
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Dick Ooms, & Willem-Jan Van Den Heuvel. (2012). Business not as usual: Civil-military interactionfrom an e-business perspective. In Z.Franco J. R. L. Rothkrantz (Ed.), ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management. Vancouver, BC: Simon Fraser University.
Abstract: In peace support operations, military and civil actors are often cooperating in international coalitions. In such operations, effective and efficient coordination and information sharing is a prerequisite for effective Civil-Military Interaction (CMI), but the literature shows that this still leaves much room for improvement. Most research in this area takes a behavioral-science approach. We argue that existing research could be complemented with a design-science approach, which is an Information Systems problem-solving paradigm with its roots in engineering. After developing a high level CMI information exchange model and identifying inhibitors for information exchange, this paper provides a comparison between CMI in peace support operations and the collaboration of commercial enterprises using the e-Business paradigm. Based on observed similarities, the paper argues that the enabling technology for e-Business could overcome current inhibitors for effective and efficient information exchange for CMI in peace support operations, and is complementary to other mechanisms for information exchange. © 2012 ISCRAM.
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Dilek Ozceylan Aubrecht, & Michael R. Bartolacci. (2012). The impact and opportunities for wireless communications in chinese disaster planning and management. In Z.Franco J. R. L. Rothkrantz (Ed.), ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management. Vancouver, BC: Simon Fraser University.
Abstract: Natural disasters such as hurricanes, floods, earthquakes, fires as well as those of manmade origins, such as dam breaches, necessitate communication between and among emergency responders, governmental officials, and the impacted populace. As the third largest country in terms of area and first in terms of population, China is no stranger to natural and manmade disasters of varying kinds. Until recently, the country had no central focus on dealing with such events and allowed local officials for the most part to plan and carry out all of the activities involved in disaster planning and management. Advances in the Chinese economy and more of a nationalist slant on policies have attempted to broaden the planning scope and management across the country with varying results. The deployment of wireless communications across China has assisted in disaster planning and management activities, but inconsistent policies and a haphazard approach to its deployment have hindered its ability to fully aid such activities. With a population of more than 1.3 billion (2010 Census) and its wide geography, China is one of the most natural disaster-affected countries in the world. Many natural disasters occur in China frequently and often result in severe damage and loss of life. In response to these events, several strategies for emergency management should be implemented, but in particular the integration of the deployment of wireless networks throughout the rural parts of the country with disaster/emergency planning for the same areas should be undertaken. © 2012 ISCRAM.
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Dimitris Zisiadis, Spyros Kopsidas, Vassilis Grizis, George Thanos, George Leventakis, & Leandros Tassiulas. (2012). STAR-TRANS Modeling Language (STML) modeling risk in the STAR-TRANS risk assessment framework for interconnected transportation systems. In Z.Franco J. R. L. Rothkrantz (Ed.), ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management. Vancouver, BC: Simon Fraser University.
Abstract: The present paper introduces a high level modeling language, capable of expressing the concepts and processes of the Strategic Risk Assessment and Contingency Planning in Interconnected Transportation Networks (STAR-TRANS) framework. STAR-TRANS is a comprehensive transportation security risk assessment framework for assessing related risks that provides cohered contingency management procedures for interconnected, interdependent and heterogeneous transport networks. STAR-TRANS modeling Language (STML) is a domain specific language combining language simplicity with a very clear syntax, providing all the necessary elements (assets, threats, incidents, consequences etc.) to model the STAR-TRANS risk assessment framework. © 2012 ISCRAM.
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Duncan T. Wilson, Glenn I. Hawe, Graham Coates, & Roger S. Crouch. (2012). Estimating the value of casualty health information to optimization-based decision support in response to major incidents. In Z.Franco J. R. L. Rothkrantz (Ed.), ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management. Vancouver, BC: Simon Fraser University.
Abstract: In this paper we describe a work-in-progress decision support program designed for use in the response to major incidents in the UK. The proposed program is designed for use in a continuous fashion, where the updating of its model, the search for solutions to the model through an optimization algorithm, and the issuing of these solutions are carried out concurrently. The model facilitates the inclusion of dynamic and uncertain features of emergency response. The potential of such an approach to deliver high-quality response plans through enabling more accurate modeling is evaluated through focusing on the case of casualty health information. Computational experiments show there is significant value in monitoring the dynamic and uncertain health progression of casualties and updating the model accordingly. © 2012 ISCRAM.
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Eelco Vriezekolk, Roel Wieringa, & Sandro Etalle. (2012). Design and initial validation ofthe Rastermethod for telecom service availability risk assessment. In Z.Franco J. R. L. Rothkrantz (Ed.), ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management. Vancouver, BC: Simon Fraser University.
Abstract: Crisis organisations depend on telecommunication services; unavailability of these services reduces the effectiveness of crisis response. Crisis organisations should therefore be aware of availability risks, and need a suitable risk assessment method. Such a method needs to be aware of the exceptional circumstances in which crisis organisations operate, and of the commercial structure of modern telecom services. We found that existing risk assessment methods are unsuitable for this problem domain. Hence, crisis organisations do not perform any risk assessment, trust their supplier, or rely on service level agreements, which are not meaningful during crisis situations. We have therefore developed a new risk assessment method, which we call RASTER. We have tested RASTER using a case study at the crisis organisation of a government agency, and improved the method based on the analysis of case results. Our initial validation suggests that the method can yield practical results. © 2012 ISCRAM.
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Ehren Hill, & Frank Hardisty. (2012). CR-Site: An infrastructure siting tool for crisis response. In Z.Franco J. R. L. Rothkrantz (Ed.), ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management. Vancouver, BC: Simon Fraser University.
Abstract: Many crisis response and recovery efforts require choosing locations in order to deliver needed materials and services. Automated methods can help choose optimal locations for relief camps, field hospitals, command centers, and other critical relief infrastructure. However, current information technology tools for siting relief infrastructure suffer from exposing too much complexity to the user. We are developing a tool, CR-Site, which we hope will serve as an exemplar of an emergency siting tool that eliminates unnecessary complexity, while exposing necessary parameters. In this paper, we describe the technical design and user workflow for CR-Site and provide a case study for the functionality provided by CR-Site. © 2012 ISCRAM.
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Elena Tsiporkova, Nicolás González-Deleito, Tom Tourwé, & Anna Hristoskova. (2012). Ontology-driven multimodal interface design for an emergency response application. In Z.Franco J. R. L. Rothkrantz (Ed.), ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management. Vancouver, BC: Simon Fraser University.
Abstract: In this paper, we propose an ontology-driven modelling framework, which allows to capture the domain and expert knowledge available within the interface design community, and to support designers in their daily design tasks by eliciting user and application dependent design recommendations. We illustrate how this framework can be used in practice with a concrete case study devoted to multimodal interface design for the purpose of emergency response applications. © 2012 ISCRAM.
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Eli Rohn, & Gil Erez. (2012). Fighting agro-terrorism in cyberspace: A framework for intention detection using overt electronic data sources. In Z.Franco J. R. L. Rothkrantz (Ed.), ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management. Vancouver, BC: Simon Fraser University.
Abstract: Agro Terrorism is “a hostile attack, towards an agricultural environment, including infrastructures and processes, in order to significantly damage national and international political interests”. This special session within the early warning track is aimed at reducing agro-terrorism related risks by either means of prevention (intelligence gathering using data mining and chatter mining, for example) or means to response to such an attack by early detection of exotic/foreign pathogenic agents, early prediction of disease dispersion patterns, implementation of biosecurity measures, and the development of future methodologies and techniques related to food defense and post-event response. This paper focuses on intention detection using overt data sources on the World Wide Web as they relate to agro-terrorism threats. The paper focuses on early detection that can lead to prevention of such acts, yet a variety of the techniques presented here are also useful for helping in post-event perpetrators detection. © 2012 ISCRAM.
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Erich Heumüller, Sebastian Richter, & Ulrike Lechner. (2012). Towards a framework for command post exercises. In Z.Franco J. R. L. Rothkrantz (Ed.), ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management. Vancouver, BC: Simon Fraser University.
Abstract: The paper describes work-in-progress of an action research approach investigating command post exercises in disaster response organizations. The empirical basis of our approach is three command post exercises in Germa-ny. The main contribution of this paper is the framework for the conceptualization of command post exercises and an analysis of challenges in the conceptualization of command post exercises. © 2012 ISCRAM.
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Evan A. Sultanik, & Clayton Fink. (2012). Rapid geotagging and disambiguation of social media text via an indexed gazetteer. In Z.Franco J. R. L. Rothkrantz (Ed.), ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management. Vancouver, BC: Simon Fraser University.
Abstract: Microblogging services like Twitter afford opportunities for real time determination of situation awareness during crises as people report, via their statuses, information about events on the ground. An important component of the information included in a tweet are mentions of place names that may be sites of damage, injuries, or relief efforts. Methods for extracting these place names and determining the actual location being referenced are an essential part of the suite of tools required for automated extraction of situation awareness from tweets. Extracting and disambiguating place name mentions from text have been areas of extensive research. Twitter, however, presents challenges given the 140 character restriction on status and the informal, abbreviated language that are a norm in this communication channel. Named entity recognizers, which are dependent on labeled training data, may not be useful in this medium for extracting location mentions because the typical training domains for these taggers are absent the noise found in Twitter statuses. Additionally, the contextual information that is necessary for disambiguating place names is not always present. In this paper, we demonstrate a new technique, RapidGeo, for extracting and disambiguating place names from a location specific Twitter feed using an unsupervised technique for tagging location mentions and relying on the known geographic context of the feed for disambiguation. Our location tagging technique performs much better than an off-the-shelf named entity recognizer and we achieve reasonable precision in disambiguating extracted place names. We argue that such fast, high precision, unsupervised approaches are needed when important, actionable information is required from noisy data sources such as Twitter. © 2012 ISCRAM.
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Felix Riedel, & Fernando Chaves. (2012). Workflows and decision tables for flexible early warning systems. In Z.Franco J. R. L. Rothkrantz (Ed.), ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management. Vancouver, BC: Simon Fraser University.
Abstract: Today's decision support systems for crisis management are mostly designed to support a fixed process that integrates a given set of information sources. This means policies that govern the crisis management process are tightly integrated with the implementation, which makes it hard to adapt the system to changing requirements. Modern systems are expected to be adaptable and need to evolve along with the availability of new information sources and changing business processes. Previous work suggested using workflow systems to manage crisis management processes. Current approaches that use workflow systems are not end-user friendly or not flexible enough. In this paper we present our approach that combines workflows and decision tables for creating more flexible decision support systems. While workflows are used to orchestrate services and implement information logistics in the decision support processes, embedded rule sets are used to provide flexibility and adaptability of workflows. The rule sets are authored using decision tables which are an easy-to-use representation that allows end-users to express rules in an intuitive way. © 2012 ISCRAM.
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Felix Wex, Guido Schryen, & Dirk Neumann. (2012). Operational emergency response under informational uncertainty: A fuzzy optimization model for scheduling and allocating rescue units. In Z.Franco J. R. L. Rothkrantz (Ed.), ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management. Vancouver, BC: Simon Fraser University.
Abstract: Coordination deficiencies have been identified after the March 2011 earthquakes in Japan in terms of scheduling and allocation of resources, with time pressure, resource shortages, and especially informational uncertainty being main challenges. We suggest a decision support model that accounts for these challenges by drawing on fuzzy set theory and fuzzy optimization. Based on requirements from practice and the findings of our literature review, the decision model considers the following premises: incidents and rescue units are spatially distributed, rescue units possess specific capabilities, processing is non-preemptive, and informational uncertainty through linguistic assessments is predominant when on-site units vaguely report about incidents and their attributes, or system reports are not exact. We also suggest a Monte Carlo-based heuristic solution procedure and conduct a computational evaluation of different scenarios. We benchmark the results of our heuristic with results yielded through applying a greedy approach. The results indicate that using our Monte Carlo simulation to solve the decision support model inspired by fuzzy set theory can substantially reduce the overall harm. © 2012 ISCRAM.
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Gaoussou Camara, Rim Djedidi, Sylvie Despres, & Moussa Lo. (2012). Towards an ontology for an epidemiological monitoring system. In Z.Franco J. R. L. Rothkrantz (Ed.), ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management. Vancouver, BC: Simon Fraser University.
Abstract: Epidemiological monitoring systems are used to control the evolution of disease spreading and to suggest action plans to prevent identified risks. In this domain, risk prediction is based on quantitative approaches that are hardly usable when data collection is not possible. In this paper, a qualitative approach based on an epidemiological monitoring ontology is proposed. We describe the design of this ontology and show how it fits into classical monitoring systems and helps overcoming limits related to quantitative approaches. © 2012 ISCRAM.
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George H. Bressler, Murray E. Jennex, & Eric G. Frost. (2012). X24 Mexico: Stronger together. In Z.Franco J. R. L. Rothkrantz (Ed.), ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management. Vancouver, BC: Simon Fraser University.
Abstract: Can populations self-organize a crisis response? This is a work in progress report on Exercise 24, X24, Mexico, a follow up to the first two exercises, X24 and X24 Europe The X24 exercises used a variety of free and low-cost social media and web 2.0 tools to organize, plan, and manage local and international expertise and organizations in the response to a preset disaster scenario. The first X24 focused on Southern California, while the second X24, X24 Europe, focused on the Balkan area of Eastern Europe. These exercises involved over 12,500 participants for X24 while X24 Europe had over 49,000 participants. This paper presents an overview of the recently completed X24 Mexico exercise, as well as the preliminary results. © 2012 ISCRAM.
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Gertraud Peinel, Thomas Rose, & Alexander Wollert. (2012). The myth of business process modelling for emergency management planning. In Z.Franco J. R. L. Rothkrantz (Ed.), ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management. Vancouver, BC: Simon Fraser University.
Abstract: Over the last two decades a significant number of projects tried to convey the concept of business process man-agement to the domain of emergency management. Most of these approaches sought a partial automation for the execution of standard operating procedures in the sense of workflow support, while others strived for the sup-port and integration of information management and data streams in command centres during a crisis. This pa-per focuses on the planning of disaster response for reasons of better preparedness. It discusses whether emer-gency management organisations can capitalize on off-the-shelf business process modelling tools to prepare for disasters more effectively, and whether the concepts of process modelling can be applied to standard operating procedures and vice versa. Moreover, it investigates whether such tools can efficiently support a collaborative preparation of police, fire departments, and rescue organizations. This paper will demonstrate why conventional business process means are inapplicable as planning tool in this domain. And it will also give an outlook to so called smart checklists that might be better suited both for the planning and response phase of emergency epi-sodes. © 2012 ISCRAM.
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