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\bibitem{WillemVanSanten_etal2009} Willem Van Santen, Catholijn M. Jonker, \& Niek Wijngaards. (2009). Crisis decision making through a shared integrative negotiation mental model. In S. J. J. Landgren (Ed.), \textit{ISCRAM 2009 -- 6th International Conference on Information Systems for Crisis Response and Management: Boundary Spanning Initiatives and New Perspectives}. Gothenburg: Information Systems for Crisis Response and Management, ISCRAM.

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