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Evaluating the effectiveness of the PreMortem technique on plan confidence
Beth Veinott
Gary L. Klein
Sterling Wiggins
S. French, B.T., C. Zobel
One problem affecting crisis management planning teams is overconfidence- An inflated belief that a plan will be successful. In this paper we compared the effect of several different methods for reducing individual team member confidence levels and compared each to a baseline control condition. One hundred and seventy-eight people participated in one of five conditions to evaluate an H1N1 flu epidemic plan in a university context. Over the course of evaluating the plan, participants provided several ratings of confidence in the plan's success and their understanding. We compared several techniques commonly used, such as critique, Pro/Cons generation, Cons only generation and a newer technique, PreMortem, to a baseline condition. The Pro/Cons generation, Cons only generation and the PreMortem technique all reliably reduced confidence levels more than baseline condition. Furthermore, the Premortem method, imagining that a plan has failed and then generating reasons to explain why, reliably reduced confidence more than each of the other conditions, and therefore can be a useful tool for combating overconfidence in crisis management planning. We discuss the results in the context of sensemaking and decision making theory.
openurl:?ctx_ver=Z39.88-2004&rfr_id=info%3Asid%2Fidl.iscram.org%2F&genre=proceeding&title=Evaluating%20the%20effectiveness%20of%20the%20PreMortem%20technique%20on%20plan%20confidence&stitle=ISCRAM%202010&issn=2411-3387&date=2010&aulast=Beth%20Veinott&au=Gary%20L.%20Klein&au=Sterling%20Wiggins&pub=Information%20Systems%20for%20Crisis%20Response%20and%20Management%2C%20ISCRAM&place=Seattle%2C%20WA&sid=refbase%3AISCRAM
url:http://idl.iscram.org/show.php?record=1049
citekey:BethVeinott_etal2010
citation:Beth Veinott, Gary L. Klein, & Sterling Wiggins. (2010). Evaluating the effectiveness of the PreMortem technique on plan confidence. In C. Zobel B. T. S. French (Ed.), ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings. Seattle, WA: Information Systems for Crisis Response and Management, ISCRAM.
2010
ConferencePaper
text
Information systems
Base-line conditions
Confidence levels
Crisis management
Decision-making theories
Plan evaluation
Planning tools
Sensemaking
University context
Human resource management
file:http://idl.iscram.org/files/veinott/2010/1049_Veinott_etal2010.pdf
Information Systems for Crisis Response and Management, ISCRAM
English
2411-3387
ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings
2010
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