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Defining fast: Factors affecting the experience of speed in humanitarian logistics
Rebecca Walton
author
Robin E. Mays
author
Mark P. Haselkorn
author
2011
Information Systems for Crisis Response and Management, ISCRAM
Lisbon
English
Speed is a central value for emergency logistics stakeholders. Emergency response literature makes a compelling case for rapid logistics processes to provide goods and services in humanitarian emergencies. However, speed is not well-defined concept. While situational demand contributes to the need for speed, an important factor is the perception of speed given the experience of the response stakeholders. Unfortunately, the literature lacks complex, situated pictures of how logistics stakeholders experience speed (i.e., what does it mean for a logistics process to be "fast"? What factors affect whether stakeholders perceive a logistics experience as fast?) To address this gap, we explored how logistics stakeholders in a large international humanitarian organization experience and perceive speed of operations. Our findings suggest that (1) the experience of speed is often comparative, not solely objective; (2) close communication between internal clients (field requestors) and service providers (logistics team) can make clients more likely to experience the logistics process as fast; and (3) feeling in control of decision-making can make both clients and service providers more likely to experience the logistics process as fast.
Decision making
Information systems
Speed
Business Process
Comparative experience
Disaster response
Humanitarian challenges
Humanitarian logistics
Humanitarian response
Rapid response
Emergency services
exported from refbase (http://idl.iscram.org/show.php?record=1059), last updated on Fri, 01 Apr 2016 12:53:40 +0200
text
http://idl.iscram.org/files/walton/2011/1059_Walton_etal2011.pdf
RebeccaWalton_etal2011
8th International Conference on Information Systems for Crisis Response and Management: From Early-Warning Systems to Preparedness and Training, ISCRAM 2011
ISCRAM 2011
M.A. Santos
L
Sousa
editor
8th International ISCRAM Conference on Information Systems for Crisis Response and Management
2011
Information Systems for Crisis Response and Management, ISCRAM
Lisbon
conference publication
9789724922478
2411-3387
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