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Inter-organizational crisis management infrastructures for electrical power breakdowns
Torben Wiedenhöfer
author
Christian Reuter
author
Benedikt Ley
author
Volkmar Pipek
author
2011
Information Systems for Crisis Response and Management, ISCRAM
Lisbon
English
Major electricity breakdowns like the Northeast Blackout (USA) in 2003 or the blackout in most parts of Western Europe in 2005, have shown the fundamental role of electricity in our everyday life. The experiences of these accidents show that power suppliers, firefighters, police, county administration and citizens face multifarious challenges in inter-organizational communication, information and coordination processes during coping and recovery work. In this work-in-progress paper we describe early research dealing with inter-organizational issues in emergency management (EM). We are mainly focusing on supporting social practices in inter-organizational EM, for example collaborative interpretation of emergency situations, ad-hoc coordination or supporting citizen communication and helping routines. Identified from our experiences from related projects, discussions and literature studies, we suggest potential questions and future topics in user-driven software engineering processes for EM and domain specific problems, such as supporting citizen participation, coping with information uncertainties and quality variations or enhancing inter-organizational learning.
Information systems
Risk management
Software engineering
Citizen participation
Coordination process
Crisis management
Emergency management
Inter-organizational
Inter-organizational learning
Software engineering process
User centered designs
Outages
exported from refbase (http://idl.iscram.org/show.php?record=1090), last updated on Fri, 07 Aug 2015 12:25:01 +0200
text
http://idl.iscram.org/files/wiedenhoefer/2011/1090_Wiedenhoefer_etal2011.pdf
TorbenWiedenhoefer_etal2011
8th International Conference on Information Systems for Crisis Response and Management: From Early-Warning Systems to Preparedness and Training, ISCRAM 2011
ISCRAM 2011
M.A. Santos
L
Sousa
editor
8th International ISCRAM Conference on Information Systems for Crisis Response and Management
2011
Information Systems for Crisis Response and Management, ISCRAM
Lisbon
conference publication
9789724922478
2411-3387
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