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Use of Social Media by U.S. Public Sector Emergency Managers: Barriers and Wish Lists
Starr Roxanne Hiltz
Jane Kushma
Linda Plotnick
S.R. Hiltz, M.S.P., L. Plotnick, and P.C. Shih.
Semi-structured interviews were conducted with U.S. public sector emergency managers to probe barriers to use of social media and reactions to possible software enhancements to support such use. The three most frequently described barriers were lack of personnel time to work on use of social media, lack of policies and guidelines for its use, and concern about the trustworthiness of pulled data. The most popular of the possible technological enhancements described for Twitter are filtering by category of user/contributor, and display of posts on a GIS system with a map-based display.
urn:ISBN:9780692211946
openurl:?ctx_ver=Z39.88-2004&rfr_id=info%3Asid%2Fidl.iscram.org%2F&genre=proceeding&title=Use%20of%20Social%20Media%20by%20U.S.%20Public%20Sector%20Emergency%20Managers%3A%20Barriers%20and%20Wish%20Lists&stitle=ISCRAM%202014&issn=2411-3387&isbn=9780692211946&date=2014&spage=602&epage=611&aulast=Starr%20Roxanne%20Hiltz&au=Jane%20Kushma&au=Linda%20Plotnick&pub=The%20Pennsylvania%20State%20University&place=University%20Park%2C%20PA&sid=refbase%3AISCRAM
url:http://idl.iscram.org/show.php?record=1171
citekey:StarrRoxanneHiltz_etal2014
citation:Starr Roxanne Hiltz, Jane Kushma, & Linda Plotnick. (2014). Use of Social Media by U.S. Public Sector Emergency Managers: Barriers and Wish Lists. In and P.C. Shih. L. Plotnick M. S. P. S.R. Hiltz (Ed.), ISCRAM 2014 Conference Proceedings ? 11th International Conference on Information Systems for Crisis Response and Management (pp. 602-611). University Park, PA: The Pennsylvania State University.
2014
ConferencePaper
text
Social media, emergency management, Twitter, Facebook
file:http://idl.iscram.org/files/hiltz/2014/1171_Hiltz_etal2014.pdf
The Pennsylvania State University
English
2411-3387
ISCRAM 2014 Conference Proceedings ? 11th International Conference on Information Systems for Crisis Response and Management
2014
602
611
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