%&LaTeX
\documentclass{article}

\usepackage[latin1]{inputenc}
\usepackage[T1]{fontenc}
\usepackage{textcomp}

\begin{document}

\begin{thebibliography}{1}

\bibitem{StarrRoxanneHiltz_etal2014} Starr Roxanne Hiltz, Jane Kushma, \& Linda Plotnick. (2014). Use of Social Media by U.S. Public Sector Emergency Managers: Barriers and Wish Lists. In and P.C. Shih. L. Plotnick M. S. P. S.R. Hiltz (Ed.), \textit{ISCRAM 2014 Conference Proceedings ? 11th International Conference on Information Systems for Crisis Response and Management} (pp. 602--611). University Park, PA: The Pennsylvania State University.

\end{thebibliography}

\end{document}

