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Red Tape: Attitudes and Issues Related to Use of Social Media by U.S. County-Level Emergency Managers
Linda Plotnick
Starr Roxanne Hiltz
Jane A. Kushma
Andrea Tapia
L. Palen
M. Buscher
T. Comes
A. Hughes
Social media are ubiquitous in modern society. Among their uses are to provide real-time information during crisis. One might expect that emergency management agencies in the U.S. make use of social media extensively to disseminate and collect crisis information as that is where the information flows most freely and quickly; yet, these agencies are not fully exploiting the capabilities of social media. A survey of 241 U.S. emergency managers at the county level shows that only about half of these agencies use social media in any way as of 2014. Most do not have any formal policies to guide their use. Of those that do have formal policies, about one quarter actually forbid the use of social media. This study describes the barriers that impede use of social media by these emergency managers, and the ways in which they are currently used, and recommends steps to improve this use.
urn:ISBN:9788271177881
openurl:?ctx_ver=Z39.88-2004&rfr_id=info%3Asid%2Fidl.iscram.org%2F&genre=proceeding&title=Red%20Tape%3A%20Attitudes%20and%20Issues%20Related%20to%20Use%20of%20Social%20Media%20by%20U.S.%20County-Level%20Emergency%20Managers&stitle=ISCRAM%202015&issn=2411-3387&isbn=9788271177881&date=2015&aulast=Linda%20Plotnick&au=Starr%20Roxanne%20Hiltz&au=Jane%20A.%20Kushma&au=Andrea%20Tapia&pub=University%20of%20Agder%20%28UiA%29&place=Kristiansand%2C%20Norway&sid=refbase%3AISCRAM
url:http://idl.iscram.org/show.php?record=1225
citekey:LindaPlotnick_etal2015
citation:Linda Plotnick, Starr Roxanne Hiltz, Jane A. Kushma, & Andrea Tapia. (2015). Red Tape: Attitudes and Issues Related to Use of Social Media by U.S. County-Level Emergency Managers. In L. Palen, M. Buscher, T. Comes, & A. Hughes (Eds.), ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management. Kristiansand, Norway: University of Agder (UiA).
2015
ConferencePaper
text
Crisis
Emergency Management
social media
file:http://idl.iscram.org/files/lindaplotnick/2015/1225_LindaPlotnick_etal2015.pdf
University of Agder (UiA)
English
2411-3387
ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management
2015
1