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Amanda Lee Hughes; Apoorva Chauhan
Online Media as a Means to Affect Public Trust in Emergency Responders
L. Palen
M. Buscher
T. Comes
A. Hughes
This exploratory study examines how fire and police departments used online media during the 2012 Hurricane Sandy and how these media can be used to affect trust with members of the public during such an event. Using trust theory, we describe how online communications provide a means for emergency responders to appear trustworthy through online acts of ability, integrity, and benevolence. We conclude with implications and recommendations for emergency response practice and a trajectory of future work.
urn:ISBN:9788271177881
openurl:?ctx_ver=Z39.88-2004&rfr_id=info%3Asid%2Fidl.iscram.org%2F&genre=proceeding&title=Amanda%20Lee%20Hughes%3B%20Apoorva%20Chauhan&stitle=ISCRAM%202015&issn=2411-3387&isbn=9788271177881&date=2015&aulast=Online%20Media%20as%20a%20Means%20to%20Affect%20Public%20Trust%20in%20Emergency%20Responders&pub=University%20of%20Agder%20%28UiA%29&place=Kristiansand%2C%20Norway&sid=refbase%3AISCRAM
url:http://idl.iscram.org/show.php?record=1226
citekey:OnlineMediaasaMeanstoAffectPublicTrustinEmergencyResponders2015
citation:Online Media as a Means to Affect Public Trust in Emergency Responders. (2015). Amanda Lee Hughes; Apoorva Chauhan. In L. Palen, M. Buscher, T. Comes, & A. Hughes (Eds.), ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management. Kristiansand, Norway: University of Agder (UiA).
2015
ConferencePaper
text
computer-mediated communication
crisis informatics
emergency response
social media
trust
file:http://idl.iscram.org/files/onlinemediaasameanstoaffectpublictrustinemergencyresponders/2015/1226_OnlineMediaasaMeanstoAffectPublicTrustinEmergencyResponders2015.pdf
University of Agder (UiA)
English
2411-3387
ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management
2015
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