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On Message: Using an Online Interactive Simulation to Train Crisis Communicators
Devin Hayes Ellis
L. Palen
M. Buscher
T. Comes
A. Hughes
Crisis communication research emphasizes the necessity for organized, informed, and effective strategies when engaging audiences. However it is often difficult to apply best practices from academic literature in real life situations. One way to bridge this gap is with an interactive simulation, which lets participants to test their ability to operate in a crisis. This paper describes the creation and implementation of an online crisis communication simulation developed for the Department of Homeland Security (DHS). The simulation uses a server-side software platform called ICONSnet?, which allows complexity in its design with both minimal overhead costs and human facilitation difficulties.
urn:ISBN:9788271177881
openurl:?ctx_ver=Z39.88-2004&rfr_id=info%3Asid%2Fidl.iscram.org%2F&genre=proceeding&title=On%20Message%3A%20Using%20an%20Online%20Interactive%20Simulation%20to%20Train%20Crisis%20Communicators&stitle=ISCRAM%202015&issn=2411-3387&isbn=9788271177881&date=2015&aulast=Devin%20Hayes%20Ellis&pub=University%20of%20Agder%20%28UiA%29&place=Kristiansand%2C%20Norway&sid=refbase%3AISCRAM
url:http://idl.iscram.org/show.php?record=1247
citekey:DevinHayesEllis2015
citation:Devin Hayes Ellis. (2015). On Message: Using an Online Interactive Simulation to Train Crisis Communicators. In L. Palen, M. Buscher, T. Comes, & A. Hughes (Eds.), ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management. Kristiansand, Norway: University of Agder (UiA).
2015
ConferencePaper
text
crisis communication and simulation
first response
public information: training
file:http://idl.iscram.org/files/devinhayesellis/2015/1247_DevinHayesEllis2015.pdf
University of Agder (UiA)
English
2411-3387
ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management
2015
1