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On Message: Using an Online Interactive Simulation to Train Crisis Communicators
Devin Hayes Ellis
author
2015
University of Agder (UiA)
Kristiansand, Norway
English
Crisis communication research emphasizes the necessity for organized, informed, and effective strategies when engaging audiences. However it is often difficult to apply best practices from academic literature in real life situations. One way to bridge this gap is with an interactive simulation, which lets participants to test their ability to operate in a crisis. This paper describes the creation and implementation of an online crisis communication simulation developed for the Department of Homeland Security (DHS). The simulation uses a server-side software platform called ICONSnet?, which allows complexity in its design with both minimal overhead costs and human facilitation difficulties.
crisis communication and simulation
first response
public information: training
exported from refbase (http://idl.iscram.org/show.php?record=1247), last updated on Tue, 10 Nov 2015 04:28:32 +0100
text
http://idl.iscram.org/files/devinhayesellis/2015/1247_DevinHayesEllis2015.pdf
DevinHayesEllis2015
ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management
ISCRAM 2015
L. Palen
editor
M. Buscher
editor
T. Comes
editor
A. Hughes
editor
ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management
2015
University of Agder (UiA)
Kristiansand, Norway
conference publication
9788271177881
2411-3387
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