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Scaling 911 Messaging for Emergency Operation Centers During Large Scale Events
Andrea H. Tapia
Nicklaus A. Giacobe
Nicolas LaLone
Pamela J. Soule
L. Palen
M. Buscher
T. Comes
A. Hughes
In this paper we imagine that one day soon, mass crisis events will result in thousands of people trying to get emergency help multiple via multiple mediums. Public Access Service Points and 911 Centers will not be able to meet the demand of text-message calls for help during a large scale disaster. While 911 dispatchers will need to respond directly to each individual text message, we present the development and testing of a system that aims to provide this data, in real-time, directly to emergency managers during a large-scale crisis. The system is designed to accept, sort, triage and deliver hundreds of direct text messages from the PSAP and provide them directly to emergency management staff, who can leverage their content. In the hands of the emergency manager, these data can be used to inform resource allocation decisions, enhance their operational situational awareness, and potentially improve the response to the crisis.
urn:ISBN:9788271177881
openurl:?ctx_ver=Z39.88-2004&rfr_id=info%3Asid%2Fidl.iscram.org%2F&genre=proceeding&title=Scaling%20911%20Messaging%20for%20Emergency%20Operation%20Centers%20During%20Large%20Scale%20Events&stitle=ISCRAM%202015&issn=2411-3387&isbn=9788271177881&date=2015&aulast=Andrea%20H.%20Tapia&au=Nicklaus%20A.%20Giacobe&au=Nicolas%20LaLone&au=Pamela%20J.%20Soule&pub=University%20of%20Agder%20%28UiA%29&place=Kristiansand%2C%20Norway&sid=refbase%3AISCRAM
url:http://idl.iscram.org/show.php?record=1261
citekey:AndreaH.Tapia_etal2015
citation:Andrea H. Tapia, Nicklaus A. Giacobe, Nicolas LaLone, & Pamela J. Soule. (2015). Scaling 911 Messaging for Emergency Operation Centers During Large Scale Events. In L. Palen, M. Buscher, T. Comes, & A. Hughes (Eds.), ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management. Kristiansand, Norway: University of Agder (UiA).
2015
ConferencePaper
text
911
Crisis
Disaster
Emergency Management
Emergency Operations Center
Public University
Situational Awareness
Text Messaging
file:http://idl.iscram.org/files/andreahtapia/2015/1261_AndreaH.Tapia_etal2015.pdf
University of Agder (UiA)
English
2411-3387
ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management
2015
1