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Author
Richard McMaster
;
Chris Baber
;
Tom Duffy
Title
The role of artefacts in Police emergency response sensemaking
Type
Conference Article
Year
2012
Publication
ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management
Abbreviated Journal
ISCRAM 2012
Volume
Issue
Pages
Keywords
Command and control systems
;
Communication
;
Information systems
;
Law enforcement
;
Collaborative sensemaking
;
Command and control
;
Data collection
;
Distributed cognition
;
Emergency response
;
Qualitative study
;
Sensemaking
;
Technical factors
;
Emergency services
Abstract
This paper presents a study of the role of artefacts in sensemaking during emergency response. A qualitative study was conducted with two UK Police Forces, with a particular focus on the role of artefacts in the creation and modification of sensemaking frames. This research demonstrates that sensemaking is a key component of emergency response Command and Control and that this activity is distributed across the individuals within the system. Collaborative sensemaking is coordinated via social and organisational means, supported by a range of private (informal) and shared (formal) artefacts, which function as resources for action – cueing frame seeking and frame-defined data collection. The study also reveals the role of narrative in bridging the gap between these two parallel sensemaking processes and raises implications for the further digitisation of the emergency response environment, demonstrating the importance of balancing social and technical factors in the design of ICT for emergency response. © 2012 ISCRAM.
Address
University of Birmingham, United Kingdom
Corporate Author
Thesis
Publisher
Simon Fraser University
Place of Publication
Vancouver, BC
Editor
L. Rothkrantz, J. Ristvej, Z.Franco
Language
English
Summary Language
English
Original Title
Series Editor
Series Title
Abbreviated Series Title
Series Volume
Series Issue
Edition
ISSN
2411-3387
ISBN
9780864913326
Medium
Track
Command and Control Studies
Expedition
Conference
9th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes
Approved
no
Call Number
Serial
168
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