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The role of artefacts in Police emergency response sensemaking
Richard McMaster
author
Chris Baber
author
Tom Duffy
author
2012
Simon Fraser University
Vancouver, BC
English
This paper presents a study of the role of artefacts in sensemaking during emergency response. A qualitative study was conducted with two UK Police Forces, with a particular focus on the role of artefacts in the creation and modification of sensemaking frames. This research demonstrates that sensemaking is a key component of emergency response Command and Control and that this activity is distributed across the individuals within the system. Collaborative sensemaking is coordinated via social and organisational means, supported by a range of private (informal) and shared (formal) artefacts, which function as resources for action – cueing frame seeking and frame-defined data collection. The study also reveals the role of narrative in bridging the gap between these two parallel sensemaking processes and raises implications for the further digitisation of the emergency response environment, demonstrating the importance of balancing social and technical factors in the design of ICT for emergency response. © 2012 ISCRAM.
Command and control systems
Communication
Information systems
Law enforcement
Collaborative sensemaking
Command and control
Data collection
Distributed cognition
Emergency response
Qualitative study
Sensemaking
Technical factors
Emergency services
exported from refbase (http://idl.iscram.org/show.php?record=168), last updated on Wed, 05 Aug 2015 11:32:38 +0200
text
http://idl.iscram.org/files/mcmaster/2012/168_McMaster_etal2012.pdf
RichardMcMaster_etal2012
ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management
ISCRAM 2012
L. Rothkrantz
J
Ristvej
editor
9th International ISCRAM Conference on Information Systems for Crisis Response and Management
2012
Simon Fraser University
Vancouver, BC
conference publication
9780864913326
2411-3387
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