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Design and development methods for improving acceptance of IT among emergency responders
Erion Elmasllari
author
2019
Iscram
Valencia, Spain
English
Various sources report a low adoption of IT-based tools in emergency response, as well as a negative attitude of
responders to such tools. The responders? needs, simply put, are not met by the IT-based tools offered to them.
Observing this situation through a user-centered design lens, we note that such problems typically stem from
insufficient or erroneous context analysis. The deficiencies become even more pronounced when considering that
emergency response represents a complex, adaptive socio-technical system. We also note that the appropriate
methodology for designing ER systems is rarely discussed in literature and in research papers. To fill that void, the
present paper discusses a minimal set of techniques that, both in our experience and according to state of the art
practice, can guide developers towards positively-accepted IT systems for emergency response.
Acceptance of ICT
Methodology
User Centered Design
UCD
exported from refbase (http://idl.iscram.org/show.php?record=1851), last updated on Fri, 22 Nov 2019 11:02:47 +0100
text
http://idl.iscram.org/files/erionelmasllari/2019/1851_ErionElmasllari2019.pdf
ErionElmasllari2019
Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management
Iscram 2019
Franco
Z
editor
González
J
J
editor
Canós
J
H
editor
16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)
2019
Iscram
Valencia, Spain
conference publication
978-84-09-10498-7
2411-3387
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