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Requirements for Software to Support the use of Social Media in Emergency Management: A Delphi Study
Starr Roxanne Hiltz
author
Amanda Hughes
author
Muhammad Imran
author
Linda Plotnick
author
Robert Power
author
Murray Turoff
author
2019
Iscram
Valencia, Spain
English
Social Media contain a wealth of information that could improve the situational awareness of Emergency Managers during a crisis, but many barriers stand in the way. These include information overload, making it impossible to deal with the flood of raw posts, and lack of trust in unverified crowdsourced data. The purpose of this project is to build a communications bridge between emergency responders and technologists who can provide the advances needed to realize social media?s full potential. We are employing a Delphi study survey design, which is a technique for exploring and developing consensus among a group of experts around a particular topic. Participants include emergency managers and technologists with experience in software to support the use of social media in crisis response, from many countries. The topics of the study are described and preliminary, partial results presented for Round 1 of the study, based on 33 responses.
Social media
emergency management
crisis informatics
software requirements
Delphi method
exported from refbase (http://idl.iscram.org/show.php?record=1906), last updated on Fri, 22 Nov 2019 11:56:59 +0100
text
http://idl.iscram.org/files/starrroxannehiltz/2019/1906_StarrRoxanneHiltz_etal2019.pdf
StarrRoxanneHiltz_etal2019
Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management
Iscram 2019
Franco
Z
editor
González
J
J
editor
Canós
J
H
editor
16th International Conference on Information Systems for Crisis Response and Management (ISCRAM 2019)
2019
Iscram
Valencia, Spain
conference publication
978-84-09-10498-7
2411-3387
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