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Record |
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Author  |
Marc-André Kaufhold; Christian Reuter |
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Title |
The Impact of Social Media for Emergency Services: A Case Study with the Fire Department Frankfurt |
Type |
Conference Article |
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Year |
2017 |
Publication |
Proceedings of the 14th International Conference on Information Systems for Crisis Response And Management |
Abbreviated Journal |
Iscram 2017 |
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Issue |
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Pages |
603-612 |
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Keywords |
Social media; emergency services; facilitators and obstacles; comparative case studies |
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Abstract |
The use of social media is not only part of everyday life but also of crises and emergencies. Many studies focus on the concrete use of social media during a specific emergency, but the prevalence of social media, data access and published research studies allows the examination in a broader and more integrated manner. This work-in-progress paper presents the results of a case study with the Fire Department Frankfurt, which is one of the biggest and most modern fire departments in Germany. The findings relate to social media technologies, organizational structure and roles, information validation, staff skills and resources, and the importance of volunteer communities. In the next step, the results will be integrated into the frame of a comparative case study with the overall aim of examining the impact of social media on how emergency services respond and react in an emergency. |
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Address |
University of Siegen, Institute for Information Systems |
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Publisher |
Iscram |
Place of Publication |
Albi, France |
Editor |
Tina Comes, F.B., Chihab Hanachi, Matthieu Lauras, Aurélie Montarnal, eds |
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Language |
English |
Summary Language |
English |
Original Title |
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Series Editor |
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Series Title |
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Abbreviated Series Title |
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Series Volume |
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Series Issue |
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Edition |
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ISSN |
2411-3387 |
ISBN |
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Medium |
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Track |
Social Media Studies |
Expedition |
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Conference |
14th International Conference on Information Systems for Crisis Response And Management |
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Notes |
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Approved |
no |
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Call Number |
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Serial |
2048 |
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