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Why IT systems for emergency response get rejected: examining responders' attitude to IT
Erion Elmasllari
Kees Boersma
Brian Tomaszeski
Emergency responders' attitude to IT is marked by resistance, aversity, and rejection. This does not extend to technology in general and is specific to IT alone. Current research on the topic only presents partial, scattered, and unconnected accounts that do not provide a starting point on how to tackle this attitude. The available models for technology acceptance are also generic and do not take into account the specifics of the emergency response domain. Through extensive user research combined with a grounded theory approach, this paper identifies twelve problem areas from which responders' negative attitude towards IT arises. By extending the technology acceptance models with this new knowledge, we provide system designers with an understanding of what to tackle and tune in their IT system designs so that a positive attitude among emergency responders can be achieved.
urn:ISBN:978-0-692-12760-5
openurl:?ctx_ver=Z39.88-2004&rfr_id=info%3Asid%2Fidl.iscram.org%2F&genre=proceeding&title=Why%20IT%20systems%20for%20emergency%20response%20get%20rejected%3A%20examining%20responders%27%20attitude%20to%20IT&stitle=Iscram%202018&issn=2411-3387&isbn=978-0-692-12760-5&date=2018&spage=994&epage=1002&aulast=Erion%20Elmasllari&pub=Rochester%20Institute%20of%20Technology&place=Rochester%2C%20NY%20%28USA%29&sid=refbase%3AISCRAM
url:http://idl.iscram.org/show.php?record=2171
citekey:ErionElmasllari2018
citation:Erion Elmasllari. (2018). Why IT systems for emergency response get rejected: examining responders' attitude to IT. In Kees Boersma, & Brian Tomaszeski (Eds.), ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management (pp. 994-1002). Rochester, NY (USA): Rochester Institute of Technology.
2018
ConferencePaper
text
Acceptance of ICT, Survey on existing approaches, Impact of IT, Grounded Theory
file:http://idl.iscram.org/files/erionelmasllari/2018/2171_ErionElmasllari2018.pdf
Rochester Institute of Technology
English
2411-3387
ISCRAM 2018 Conference Proceedings – 15th International Conference on Information Systems for Crisis Response and Management
2018
994
1002
1