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Crisis Response During Payment Disruptions – The Themes of TRAMS
Björn JE Johansson
author
Amanda Jaber
author
Joeri van Laere
author
Peter Berggren
author
2020
Virginia Tech
Blacksburg, VA (USA)
English
A qualitative analysis of observation protocols and audio recordings from 14 crisis response exercises has been conducted revealing eight themes reoccurring in multi-disciplinary team discussions about crisis response to large disruptions to the card payment system. The themes were: Coordinate and collaborate, Payment options, Cash circulation, Fuel and transportation, Security, Inform, communicate and the media, Hoarding and rationing, and Vulnerable groups. The analysis suggest that Swedish society is vulnerable to disruptions in the card payment services, largely due to a low diversity in payment options, the lack of prepared back up solutions for payment, and insufficient cash flows to support a cash only scenario. A longer (several days) disruption in the card payment system will demand coordinating mechanisms for information management, available payment options, and preparedness for rapid establishment of cash flows. Today, these mechanisms do not exist. Simulation exercises with stake-holders are an important mean for increasing awareness about these vulnerabilities and the challenges associated with coping with them.
Crisis Management
Payment Disruptions
Resilience
Thematic Analysis.
bjorn.j.johansson@liu.se
exported from refbase (http://idl.iscram.org/show.php?record=2227), last updated on Mon, 29 Jun 2020 07:33:17 +0200
text
http://idl.iscram.org/files/bjoernjejohansson/2020/2227_BjoernJEJohansson_etal2020.pdf
BjoernJEJohansson_etal2020
ISCRAM 2020 Conference Proceedings – 17th International Conference on Information Systems for Crisis Response and Management
Iscram 2020
Amanda Hughes
editor
Fiona McNeill
editor
Christopher W. Zobel
editor
17th International Conference on Information Systems for Crisis Response and Management
2020
Virginia Tech
Blacksburg, VA (USA)
conference publication
264
275
2411-3412
978-1-949373-27-26
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