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Author
Hussain A. Syed
;
Marén Schorch
;
Volkmar Pipek
Title
Disaster Learning Aid: A Chatbot Centric Approach for Improved Organizational Disaster Resilience
Type
Conference Article
Year
2020
Publication
ISCRAM 2020 Conference Proceedings – 17th International Conference on Information Systems for Crisis Response and Management
Abbreviated Journal
Iscram 2020
Volume
Issue
Pages
448-457
Keywords
Chatbot
;
CALS
;
SMEs
;
Organizations
;
Disaster Resilience
Abstract
The increasingly frequent occurrence of organizational crises exemplifies the need to strengthen organizational resilience. An example of business organizations is small and medium enterprises (SMEs) which contribute largely to the economic growth. But often, their limited resources (manpower, time, financial capital), organizational structure, focus on operational routines and less priority towards disaster resilience make them more vulnerable to crisis than bigger companies. The proposed solution addresses this dilemma by establishing a collaborative medium within the organization to improve disaster resilience by raising awareness and self-learning in employees without overburdening their constrained routines and resources. Our work in progress demonstrates a conceptual model of a learning aid (collaboration channel and a chatbot) that supports the pedagogical methodologies and employs them for enhancing learnability and awareness and elaborates the usability of interactive learning instilling disaster resilience in employees and hence in an organization.
Address
University of Siegen, Germany; University of Siegen, Germany; University of Siegen, Germany
Corporate Author
Thesis
Publisher
Virginia Tech
Place of Publication
Blacksburg, VA (USA)
Editor
Amanda Hughes; Fiona McNeill; Christopher W. Zobel
Language
English
Summary Language
English
Original Title
Series Editor
Series Title
Abbreviated Series Title
Series Volume
Series Issue
Edition
ISSN
978-1-949373-27-43
ISBN
2411-3429
Medium
Track
Enhancing Resilient Response in Inter-Organizational Contexts: Learning from Experience
Expedition
Conference
17th International Conference on Information Systems for Crisis Response and Management
Notes
hussain.syed@uni-siegen.de
Approved
no
Call Number
Serial
2244
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