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Disaster Learning Aid: A Chatbot Centric Approach for Improved Organizational Disaster Resilience
Hussain A. Syed
author
Marén Schorch
author
Volkmar Pipek
author
2020
Virginia Tech
Blacksburg, VA (USA)
English
The increasingly frequent occurrence of organizational crises exemplifies the need to strengthen organizational resilience. An example of business organizations is small and medium enterprises (SMEs) which contribute largely to the economic growth. But often, their limited resources (manpower, time, financial capital), organizational structure, focus on operational routines and less priority towards disaster resilience make them more vulnerable to crisis than bigger companies. The proposed solution addresses this dilemma by establishing a collaborative medium within the organization to improve disaster resilience by raising awareness and self-learning in employees without overburdening their constrained routines and resources. Our work in progress demonstrates a conceptual model of a learning aid (collaboration channel and a chatbot) that supports the pedagogical methodologies and employs them for enhancing learnability and awareness and elaborates the usability of interactive learning instilling disaster resilience in employees and hence in an organization.
Chatbot
CALS
SMEs
Organizations
Disaster Resilience
hussain.syed@uni-siegen.de
exported from refbase (http://idl.iscram.org/show.php?record=2244), last updated on Mon, 29 Jun 2020 07:40:30 +0200
text
http://idl.iscram.org/files/hussainasyed/2020/2244_HussainA.Syed_etal2020.pdf
HussainA.Syed_etal2020
ISCRAM 2020 Conference Proceedings – 17th International Conference on Information Systems for Crisis Response and Management
Iscram 2020
Amanda Hughes
editor
Fiona McNeill
editor
Christopher W. Zobel
editor
17th International Conference on Information Systems for Crisis Response and Management
2020
Virginia Tech
Blacksburg, VA (USA)
conference publication
448
457
2411-3429
978-1-949373-27-43
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