1.1
1
xml
info:srw/schema/1/dc-v1.1
Operational risk in incident management: A cross-fertilisation between ISCRAM and IT governance
Gerd Van Den Eede
Bartel A. Van De Walle
B. Van de Walle, B.C.
The objectives of the research reported by the authors in this paper are threefold. First, the authors want to fine-tune the rresearch methodology on risk identification based on cognitive mapping techniques and group decision support systems (GDSS) developed earlier (Rutkowski et al., 2005). Second, the authors want to determine how High Reliability Theory (HRT) – through the characteristics of High Reliability Organisations (HROs) – can be applied in the particular organisational context of an important economic sector like banking. Third, the authors want to inquire into how Information Systems for Crisis Response and Management can benefit from experiences gained in a mainstream context. More specifically, the use of the Information Technology Infrastructure Library (ITIL) methodology will be explored from the perspective of Incident Management as a sub-process of ICT management.
urn:ISBN:9076971099
openurl:?ctx_ver=Z39.88-2004&rfr_id=info%3Asid%2Fidl.iscram.org%2F&genre=proceeding&title=Operational%20risk%20in%20incident%20management%3A%20A%20cross-fertilisation%20between%20ISCRAM%20and%20IT%20governance&stitle=ISCRAM%202005&issn=2411-3387&isbn=9076971099&date=2005&spage=53&epage=60&aulast=Gerd%20Van%20Den%20Eede&au=Bartel%20%20A.%20Van%20De%20Walle&pub=Royal%20Flemish%20Academy%20of%20Belgium&place=Brussels&sid=refbase%3AISCRAM
url:http://idl.iscram.org/show.php?record=228
citekey:GerdVanDenEede+BartelA.VanDeWalle2005
citation:Gerd Van Den Eede, & Bartel A. Van De Walle. (2005). Operational risk in incident management: A cross-fertilisation between ISCRAM and IT governance. In B. C. B. Van de Walle (Ed.), Proceedings of ISCRAM 2005 – 2nd International Conference on Information Systems for Crisis Response and Management (pp. 53-60). Brussels: Royal Flemish Academy of Belgium.
2005
ConferencePaper
text
Artificial intelligence
Decision support systems
Group theory
Information systems
Knowledge management
Mapping
Cognitive mapping
Financial institution
Incident Management
Iscram
IT governance
Learning organisation
Normal Accidents Theory
Operational risks
Reliability theory
file:http://idl.iscram.org/files/vandeneede/2005/228_VanDenEede+VanDeWalle2005.pdf
Royal Flemish Academy of Belgium
English
2411-3387
Proceedings of ISCRAM 2005 – 2nd International Conference on Information Systems for Crisis Response and Management
2005
53
60
1