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Complexity and usability of voice-enabled alerting and situational reporting decoupled systems
Nuwan Waidyanatha
Tharaka Wilfred
Kasun Perera
Manoj Silva
Brenda Burell
L. Rothkrantz, J.R., Z.Franco
Telephone calls are the predominant telecommunication mode in Sri Lanka. Leveraging voice-based applications for disaster communication would be acceptable and sustainable. The findings in this paper are from an experiment concerning interactive voice for connecting community-based emergency field operatives with their central coordination hub. Challenge was in interchanging the Freedom Fone (FF) Interactive Voice Response (IVR) generated, Sinhala and Tamil language, speech data with the text-based 'Sahana' disaster management system for analysis and decision support. Emergency Data Exchange Language (EDXL) interoperable content standard was adopted for mediation. Low quality voice data resulting in incomplete information was a barrier to automating transformations between text and speech. Replacing those processes with human procedure significantly degrades the reliability. Moreover, human interaction with decoupled software systems, to accomplish the sequence of tasks, points to instabilities. This paper discusses the complexities and usability shortcomings discovered through controlled-exercises in Sri Lanka. © 2012 ISCRAM.
urn:ISBN:9780864913326
openurl:?ctx_ver=Z39.88-2004&rfr_id=info%3Asid%2Fidl.iscram.org%2F&genre=proceeding&title=Complexity%20and%20usability%20of%20voice-enabled%20alerting%20and%20situational%20reporting%20decoupled%20systems&stitle=ISCRAM%202012&issn=2411-3387&isbn=9780864913326&date=2012&aulast=Nuwan%20Waidyanatha&au=Tharaka%20Wilfred&au=Kasun%20Perera&au=Manoj%20Silva&au=Brenda%20Burell&pub=Simon%20Fraser%20University&place=Vancouver%2C%20BC&sid=refbase%3AISCRAM
url:http://idl.iscram.org/show.php?record=234
citekey:NuwanWaidyanatha_etal2012
citation:Nuwan Waidyanatha, Tharaka Wilfred, Kasun Perera, Manoj Silva, & Brenda Burell. (2012). Complexity and usability of voice-enabled alerting and situational reporting decoupled systems. In Z.Franco J. R. L. Rothkrantz (Ed.), ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management. Vancouver, BC: Simon Fraser University.
2012
ConferencePaper
text
Decision support systems
Disaster prevention
Disasters
Electronic data interchange
Information systems
Interoperability
Alerting
Disaster communications
Disaster management
Human interactions
Incomplete information
Interactive voice response
Situational reporting
Sri Lanka
Information management
file:http://idl.iscram.org/files/waidyanatha/2012/234_Waidyanatha_etal2012.pdf
Simon Fraser University
English
2411-3387
ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management
2012
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