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Author (up) Jelle Groenendaal; Ira Helsloot pdf  openurl
  Title Why Technology Not Always Adds Value to Crisis Managers During Crisis: The Case of The Dutch Nation-Wide Crisis Management System LCMS Type Conference Article
  Year 2021 Publication ISCRAM 2021 Conference Proceedings – 18th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2021  
  Volume Issue Pages 936-945  
  Keywords Crisis, NDM, Technology, LCMS  
  Abstract Technology undeniably plays an important role in supporting crisis managers to respond to crisis. However, when improperly designed or used, technology can be ineffective or even be detrimental to the crisis response. Therefore, in this paper we bring together insights from the scientific literature and identify 5 principles for the design and use of technology to aid crisis managers effectively. These principles might seem trivial but there are several examples of technology used in practice that show the opposite. To illustrate this, we use as a case study the Dutch nation-wide crisis management system LCMS which is used in the Netherlands by all safety regions and other public organizations to maintain and share a common operational picture supporting large-scale crisis management collaboration. We explain why crisis evaluations and research time and again show that LCMS has failed to add value for crisis managers during crisis by using the identified principles.  
  Address Hague University of Applied Sciences; Radboud University Nijmegen  
  Corporate Author Thesis  
  Publisher Virginia Tech Place of Publication Blacksburg, VA (USA) Editor Anouck Adrot; Rob Grace; Kathleen Moore; Christopher W. Zobel  
  Language English Summary Language English Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 978-1-949373-61-5 ISBN Medium  
  Track Usability and Universal Design of ICT for Emergency Management Expedition Conference 18th International Conference on Information Systems for Crisis Response and Management  
  Notes j.groenendaal@hhs.nl Approved no  
  Call Number ISCRAM @ idladmin @ Serial 2386  
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