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Author
Ayda Kianmehr
;
Duygu Pamukcu
Title
Analyzing Citizens’ Needs during an Extreme Heat Event, based on 311 Service Requests: A Case Study of the 2021 Heatwave in Vancouver, British Columbia
Type
Conference Article
Year
2022
Publication
ISCRAM 2022 Conference Proceedings – 19th International Conference on Information Systems for Crisis Response and Management
Abbreviated Journal
Iscram 2022
Volume
Issue
Pages
174-182
Keywords
Extreme heat
;
311 calls
;
weather-related variables
;
time-series analysis
;
hazard preparedness
Abstract
Heat waves are becoming more common and intense with global climate change, which requires deploying resilience strategies of governments to prepare for long-term trends of higher temperatures and carefully plan emergency responses for such extreme heat events. The British Columbia province of Canada is one of the regions severely affected by extreme climatic events in 2021, which resulted in several deaths and put hundreds of thousands of people scrambling for relief. This study examines the public reactions to one of these extreme climatic events, the 2021 Pacific Northwest heatwave, in a non-emergency service request platform to uncover the types of municipal service needs during severe climatic disasters. City of Vancouver 311 system data is used to identify the impact of the heatwave on the frequency and types of service needs and examine the significance of the relationship between climatic conditions and the non-emergency service volumes.
Address
Virginia Tech; Virginia Tech
Corporate Author
Thesis
Publisher
Place of Publication
Tarbes, France
Editor
Rob Grace; Hossein Baharmand
Language
English
Summary Language
Original Title
Series Editor
Series Title
Abbreviated Series Title
Series Volume
Series Issue
Edition
ISSN
2411-3387
ISBN
978-82-8427-099-9
Medium
Track
Analytical Modeling and Simulation
Expedition
Conference
Notes
Approved
no
Call Number
ISCRAM @ idladmin @
Serial
2408
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