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Author (up) Ayda Kianmehr; Duygu Pamukcu pdf  isbn
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  Title Analyzing Citizens’ Needs during an Extreme Heat Event, based on 311 Service Requests: A Case Study of the 2021 Heatwave in Vancouver, British Columbia Type Conference Article
  Year 2022 Publication ISCRAM 2022 Conference Proceedings – 19th International Conference on Information Systems for Crisis Response and Management Abbreviated Journal Iscram 2022  
  Volume Issue Pages 174-182  
  Keywords Extreme heat; 311 calls; weather-related variables; time-series analysis; hazard preparedness  
  Abstract Heat waves are becoming more common and intense with global climate change, which requires deploying resilience strategies of governments to prepare for long-term trends of higher temperatures and carefully plan emergency responses for such extreme heat events. The British Columbia province of Canada is one of the regions severely affected by extreme climatic events in 2021, which resulted in several deaths and put hundreds of thousands of people scrambling for relief. This study examines the public reactions to one of these extreme climatic events, the 2021 Pacific Northwest heatwave, in a non-emergency service request platform to uncover the types of municipal service needs during severe climatic disasters. City of Vancouver 311 system data is used to identify the impact of the heatwave on the frequency and types of service needs and examine the significance of the relationship between climatic conditions and the non-emergency service volumes.  
  Address Virginia Tech; Virginia Tech  
  Corporate Author Thesis  
  Publisher Place of Publication Tarbes, France Editor Rob Grace; Hossein Baharmand  
  Language English Summary Language Original Title  
  Series Editor Series Title Abbreviated Series Title  
  Series Volume Series Issue Edition  
  ISSN 2411-3387 ISBN 978-82-8427-099-9 Medium  
  Track Analytical Modeling and Simulation Expedition Conference  
  Notes Approved no  
  Call Number ISCRAM @ idladmin @ Serial 2408  
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