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Barriers to Digitalized Co-production: the Case of Volunteer First Responders
Sofie Pilemalm
Rob Grace
Hossein Baharmand
Information and communication technology (ICT) and digitalization are often seen as enablers of co-production. But if its potential is not implemented, technology will rather act as a barrier. In Sweden, new types of hybrid co-production initiatives that engage civil citizen volunteers as first responders emerged a decade ago. Even though the benefits are recognized, the initiatives expansion are hampered by the ICT solutions. In this study, we explore why, by comparing the perspectives of national authorities, needs-owners, suppliers, and end-users. We describe the barriers, e.g., insufficient geofencing, to develop ICT for various mobile platforms, unavailability of a joint API, competitiveness and double roles among stakeholders, and ICT costs. We suggest how to address the barriers and argue that digitalized co-production of the type presented will likely increase. Here our study can contribute to the successive accumulation of knowledge.
urn:ISBN:978-82-8427-099-9
openurl:?ctx_ver=Z39.88-2004&rfr_id=info%3Asid%2Fidl.iscram.org%2F&genre=proceeding&title=Barriers%20to%20Digitalized%20Co-production%3A%20the%20Case%20of%20Volunteer%20First%20Responders&stitle=Iscram%202022&issn=2411-3387&isbn=978-82-8427-099-9&date=2022&spage=782&epage=790&aulast=Sofie%20Pilemalm&place=Tarbes%2C%20France&sid=refbase%3AISCRAM
url:http://idl.iscram.org/show.php?record=2455
citekey:SofiePilemalm2022
citation:Sofie Pilemalm. (2022). Barriers to Digitalized Co-production: the Case of Volunteer First Responders. In Rob Grace, & Hossein Baharmand (Eds.), ISCRAM 2022 Conference Proceedings – 19th International Conference on Information Systems for Crisis Response and Management (pp. 782-790). Tarbes, France.
2022
ConferencePaper
text
digitalization
co-production
ICT
volunteers
emergency response
file:http://idl.iscram.org/files/sofiepilemalm/2022/2455_SofiePilemalm2022.pdf
English
2411-3387
ISCRAM 2022 Conference Proceedings – 19th International Conference on Information Systems for Crisis Response and Management
2022
782
790
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