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Opportunities for Multisensor Integration in Public-Safety Answering Points
Rob Grace
Michelle Potts
Rob Grace
Hossein Baharmand
Public-Safety Answering Points (PSAPs) coordinate emergency response by gathering critical information from 911 callers for dispatch to first responders. However, PSAPs fail to gather this information if 911 callers are unable, unwilling, or unavailable to report key details about an emergency. To address this problem, early-adopter PSAPs employ communication specialists to gather multimedia information from multiple sensing tools, including automated alarms, cameras, government databases, location systems, open-source websites, social media, and alternative communication channels such as text-to-911. Using preliminary usage data from an early- adopter PSAP, this study identifies 11 breakdowns in 911 call taking that create opportunities for multisensor integration. This study then characterizes use cases for multisensor tools based on usage patterns observed across five incident types. These findings highlight multisensor integration as a critical area for crisis informatics research.
urn:ISBN:978-82-8427-099-9
openurl:?ctx_ver=Z39.88-2004&rfr_id=info%3Asid%2Fidl.iscram.org%2F&genre=proceeding&title=Opportunities%20for%20Multisensor%20Integration%20in%20Public-Safety%20Answering%20Points&stitle=Iscram%202022&issn=2411-3387&isbn=978-82-8427-099-9&date=2022&spage=895&epage=904&aulast=Rob%20Grace&au=Michelle%20Potts&place=Tarbes%2C%20France&sid=refbase%3AISCRAM
url:http://idl.iscram.org/show.php?record=2464
citekey:RobGrace+MichellePotts2022
citation:Rob Grace, & Michelle Potts. (2022). Opportunities for Multisensor Integration in Public-Safety Answering Points. In Rob Grace, & Hossein Baharmand (Eds.), ISCRAM 2022 Conference Proceedings – 19th International Conference on Information Systems for Crisis Response and Management (pp. 895-904). Tarbes, France.
2022
ConferencePaper
text
Emergency response
sensemaking
public safety
remote sensing
emergency management
file:http://idl.iscram.org/files/robgrace/2022/2464_RobGrace+MichellePotts2022.pdf
English
2411-3387
ISCRAM 2022 Conference Proceedings – 19th International Conference on Information Systems for Crisis Response and Management
2022
895
904
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