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Digitalized Co-production and Volunteerism in Emergency Response: a Literature Review
Alkusaibati
W
author
Pilemalm
S
author
2023
University of Nebraska at Omaha
Omaha, USA
1
English
ICT-enabled or digitalized co-production of public services has become increasingly relevant to emergency response and crisis management. This study provides a literature review on this phenomenon, exploring both large-scale crises and frequent emergencies. We found that research in the domain is scarce and focuses mainly on the phenomenon in terms of digital volunteerism. In large-scale crises, they mostly refer to spontaneous forms of volunteering, and in smaller emergencies, to more organized volunteers that collaborate with a response organization over time. Similarities to digitalized co-production in the public sector generally include financial, administrative, ICT, and demographic factors. Differences include, e.g., aspects of coordination, support, and processing by formal actors. We argue that there are benefits of adding a theoretical co-production perspective to digital volunteerism in emergency response and that our literature review can guide future research on models and (the double) use of volunteers in both kinds of emergencies.
Digital
Co-Production
Volunteers
Emergency Response
Crisis Response
http://dx.doi.org/10.59297/ARQO2281
exported from refbase (http://idl.iscram.org/show.php?record=2562), last updated on Wed, 20 Sep 2023 20:25:55 +0200
text
http://idl.iscram.org/files/alkusaibati/2023/2562_Alkusaibati+Pilemalm2023.pdf
10.59297/ARQO2281
Alkusaibati+Pilemalm2023
Proceedings of the 20th International ISCRAM Conference
Iscram 2023
Jaziar Radianti
editor
Ioannis Dokas
editor
Nicolas Lalone
editor
Deepak Khazanchi
editor
2023
University of Nebraska at Omaha
Omaha, USA
1
conference publication
738
750
979-8-218-21749-5
2411-3387
Hosssein Baharmand
editor
1