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Author
Sebastian Denef
;
Tobias Dyrks
;
Leonardo Ramirez
;
Sebastian Denef
;
Berthold Penkert
;
Daniel Meyer
Title
Designing for firefighters-building empathy through live action role-playing
Type
Conference Article
Year
2009
Publication
ISCRAM 2009 – 6th International Conference on Information Systems for Crisis Response and Management: Boundary Spanning Initiatives and New Perspectives
Abbreviated Journal
ISCRAM 2009
Volume
Issue
Pages
Keywords
Fires
;
Information systems
;
Navigation
;
Cognitive skill
;
Empathic study
;
Firefighting
;
Live actions
;
Multi-disciplinary teams
;
Participatory design
;
Role-playing study
;
Technology experts
;
Fire extinguishers
Abstract
In this paper we present a role-playing workshop in a firefighting scenario conducted within the frame of a multidisciplinary consortium. Our work focuses on developing a navigation ubicomp infrastructure leveraging the cognitive skills of firefighters. Technology for navigation must understand existing navigation practices in order to provide adequate support. To deal with the complexity of this process, we use a participatory design approach based on a strong synergy among partners. We argue that a key aspect for the creation of this synergy is the construction of a bond of empathy allowing technology experts to understand the needs of the users of technology and also allowing firefighters to understand the role and activities of technology developers in the process. We present an account of the workshop conducted and some insights of the role that this method can play for complex, multidisciplinary teams working on developing safety-critical technology.
Address
Fraunhofer FIT, Germany; Universität Siegen, Germany; Institut Der Feuerwehr NRW, Germany
Corporate Author
Thesis
Publisher
Information Systems for Crisis Response and Management, ISCRAM
Place of Publication
Gothenburg
Editor
J. Landgren, S. Jul
Language
English
Summary Language
English
Original Title
Series Editor
Series Title
Abbreviated Series Title
Series Volume
Series Issue
Edition
ISSN
2411-3387
ISBN
9789163347153
Medium
Track
Human-Computer Interaction
Expedition
Conference
6th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes
Approved
no
Call Number
Serial
465
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