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Designing for firefighters-building empathy through live action role-playing
Sebastian Denef
Tobias Dyrks
Leonardo Ramirez
Sebastian Denef
Berthold Penkert
Daniel Meyer
J. Landgren, S.J.
In this paper we present a role-playing workshop in a firefighting scenario conducted within the frame of a multidisciplinary consortium. Our work focuses on developing a navigation ubicomp infrastructure leveraging the cognitive skills of firefighters. Technology for navigation must understand existing navigation practices in order to provide adequate support. To deal with the complexity of this process, we use a participatory design approach based on a strong synergy among partners. We argue that a key aspect for the creation of this synergy is the construction of a bond of empathy allowing technology experts to understand the needs of the users of technology and also allowing firefighters to understand the role and activities of technology developers in the process. We present an account of the workshop conducted and some insights of the role that this method can play for complex, multidisciplinary teams working on developing safety-critical technology.
urn:ISBN:9789163347153
openurl:?ctx_ver=Z39.88-2004&rfr_id=info%3Asid%2Fidl.iscram.org%2F&genre=proceeding&title=Designing%20for%20firefighters-building%20empathy%20through%20live%20action%20role-playing&stitle=ISCRAM%202009&issn=2411-3387&isbn=9789163347153&date=2009&aulast=Sebastian%20Denef&au=Tobias%20Dyrks&au=Leonardo%20Ramirez&au=Sebastian%20Denef&au=Berthold%20Penkert&au=Daniel%20Meyer&pub=Information%20Systems%20for%20Crisis%20Response%20and%20Management%2C%20ISCRAM&place=Gothenburg&sid=refbase%3AISCRAM
url:http://idl.iscram.org/show.php?record=465
citekey:SebastianDenef_etal2009
citation:Sebastian Denef, Tobias Dyrks, Leonardo Ramirez, Sebastian Denef, Berthold Penkert, & Daniel Meyer. (2009). Designing for firefighters-building empathy through live action role-playing. In S. J. J. Landgren (Ed.), ISCRAM 2009 – 6th International Conference on Information Systems for Crisis Response and Management: Boundary Spanning Initiatives and New Perspectives. Gothenburg: Information Systems for Crisis Response and Management, ISCRAM.
2009
ConferencePaper
text
Fires
Information systems
Navigation
Cognitive skill
Empathic study
Firefighting
Live actions
Multi-disciplinary teams
Participatory design
Role-playing study
Technology experts
Fire extinguishers
file:http://idl.iscram.org/files/denef/2009/465_Denef_etal2009.pdf
Information Systems for Crisis Response and Management, ISCRAM
English
2411-3387
ISCRAM 2009 – 6th International Conference on Information Systems for Crisis Response and Management: Boundary Spanning Initiatives and New Perspectives
2009
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