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A task-based messaging approach to facilitate staff work
Christoph Endres
author
Andreas Wurz
author
Marcus Hoffmann
author
Alexander Behring
author
2010
Information Systems for Crisis Response and Management, ISCRAM
Seattle, WA
English
A central part of the work in Incident Commands (ICs) deals with handling messages that contain relevant information. Classification schemes for messages can be exploited by command staff and assisting tools to support this work, given that a common understanding of the scheme is shared among participants. We present user studies on two such classifications, which imply some disagreement among participants. Interpretations of the studies and a revised scheme are presented. All users in our studies are highly trained experts and represent the state of the art in german IC work.
Communication
Hardware
Assisting tools
Classification scheme
Collaboration
Incident Command (IC)
Messages
State of the art
Task-based
User study
Information systems
exported from refbase (http://idl.iscram.org/show.php?record=474), last updated on Sat, 08 Aug 2015 12:19:25 +0200
text
http://idl.iscram.org/files/endres/2010/474_Endres_etal2010.pdf
ChristophEndres_etal2010
ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings
ISCRAM 2010
S. French
B
Tomaszewski
editor
7th International ISCRAM Conference on Information Systems for Crisis Response and Management
2010
Information Systems for Crisis Response and Management, ISCRAM
Seattle, WA
conference publication
2411-3387
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