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Observation of katrina/rita groove deployment: Addressing social and communication challenges of ephemeral groups
Shelly Farnham
author
Elin R. Pedersen
author
Robert Kirkpatrick
author
2006
Royal Flemish Academy of Belgium
Newark, NJ
English
In order to better understand the challenges specific to the deployment of collaboration technologies in crisis situations, we conducted an informal observational study of the deployment of Groove Virtual Office to various civil and military groups at the heart of the disaster zone over the course of ten days. We summarize both general lessons learned from observations of social and communication challenges in crisis situations that impact technology adoption, and make specific recommendations for improving the deployment process of Groove to enable cross group collaboration. We generally found that dynamic, informal social networks and lightweight ephemeral work groups were essential social structures in the relief effort, and we discuss the need to innovate technologies to support these alternative types of organizations. We encourage that current technology centric innovation for ephemeral workgroups is complemented by a usage centric approach to help address emergent behaviors and opportunities.
Communication
Disaster prevention
Information systems
Mobile computing
Collaboration
Disaster relief
Ephemeral Groups
Groove
Humanitarian Aid
Katrina
Peer to peer
Workgroups
Social sciences computing
exported from refbase (http://idl.iscram.org/show.php?record=485), last updated on Sun, 09 Aug 2015 11:38:08 +0200
text
http://idl.iscram.org/files/farnham/2006/485_Farnham_etal2006.pdf
ShellyFarnham_etal2006
Proceedings of ISCRAM 2006 – 3rd International Conference on Information Systems for Crisis Response and Management
ISCRAM 2006
B. Van de Walle
M
Turoff
editor
3rd International ISCRAM Conference on Information Systems for Crisis Response and Management
2006
Royal Flemish Academy of Belgium
Newark, NJ
conference publication
39
49
9090206019; 9789090206011
2411-3387
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