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Microblogging for crisis communication: Examination of twitter use in response to a 2009 violent crisis in the Seattle-Tacoma, Washington area
Thomas Heverin
author
Lisl Zach
author
2010
Information Systems for Crisis Response and Management, ISCRAM
Seattle, WA
English
This research-in-progress paper reports on the use of microblogging as a communication and information sharing resource during a recent violent crisis. The goal of the larger research effort is to investigate the role that microblogging plays in crisis communication during violent events. The shooting of four police officers and the subsequent 48-hour search for the suspect that took place in the Seattle-Tacoma area of Washington in late November 2009 is used as a case study. A stream of over 6,000 publically available messages on Twitter, a popular microblogging site, was collected and individual messages were categorized as information, opinion, technology, emotion, and action-related. The coding and statistical analyses of the messages suggest that citizens use microblogging as one method to organize and disseminate crisis-related information. Additional research is in progress to analyze the types of information transmitted, the sources of the information, and the temporal trends of information shared.
Information systems
Computer-mediated communication
Crisis communications
Crisis informatics
Information shared
Information sharing
Microblogging
Police officers
Research efforts
Social networking (online)
exported from refbase (http://idl.iscram.org/show.php?record=578), last updated on Sat, 08 Aug 2015 12:46:23 +0200
text
http://idl.iscram.org/files/heverin/2010/578_Heverin+Zach2010.pdf
ThomasHeverin+LislZach2010
ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings
ISCRAM 2010
S. French
B
Tomaszewski
editor
7th International ISCRAM Conference on Information Systems for Crisis Response and Management
2010
Information Systems for Crisis Response and Management, ISCRAM
Seattle, WA
conference publication
2411-3387
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