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Optimizing mobile social media interfaces for rapid internal communication by emergency services
Erkki Kurkinen
author
Helen T. Sullivan
author
Markku Häkkinen
author
Markku Lauttamus
author
2010
Information Systems for Crisis Response and Management, ISCRAM
Seattle, WA
English
Social media tools are seeing use in crisis situations. Authorities have recognized the value of such tools and are beginning to use services such as Facebook and Twitter to disseminate official information. However, the use of the social media concept as an internal, operational tool by emergency services is in its early stages. Current social media tools for mobile devices are of potential value, yet security concerns can render such systems unsuitable for operational use, and the user interface can hinder operational efficiency due to the inheritance of a text based model for input and display. The research to be described is examining interaction methods that may improve the efficiency and usability of mobile device-based social media for operational use by police services. A Twitter like model for police activity reports can provide a means for enhanced situational awareness for police command authorities, and for individual officers or patrol units engaged in the "professional" media interchanges. The proposed model, SUMO, is based on a hybrid symbolic and text interface to rapidly enter status, integrated with geolocation, and sensor-based data to automatically capture key information, and thereby minimizing the amount effort required create a complete status update.
Emergency services
Human computer interaction
Information systems
Law enforcement
Social networking (online)
Tracking (position)
User interfaces
Geolocations
Interaction methods
Internal communications
Mobile social medias
Operational efficiencies
Situational awareness
Social media
Social media concepts
Mobile devices
exported from refbase (http://idl.iscram.org/show.php?record=665), last updated on Sat, 08 Aug 2015 12:48:05 +0200
text
http://idl.iscram.org/files/kurkinen/2010/665_Kurkinen_etal2010.pdf
ErkkiKurkinen_etal2010
ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings
ISCRAM 2010
S. French
B
Tomaszewski
editor
7th International ISCRAM Conference on Information Systems for Crisis Response and Management
2010
Information Systems for Crisis Response and Management, ISCRAM
Seattle, WA
conference publication
2411-3387
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