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Repairing human infrastructure in a war zone
Gloria Mark
author
Ban Al-Ani
author
Bryan Semaan
author
2009
Information Systems for Crisis Response and Management, ISCRAM
Gothenburg
English
People depend on human infrastructure for a range of activities in their daily lives, such as work and socializing. In this paper we consider three different intertwined types of infrastructures of a society that may be affected in crisis situations: The physical, technological, and human infrastructures. We argue that when the human infrastructure is damaged, e.g. in a natural catastrophe or war, then people can switch reliance to the technological infrastructure to be resilient. We conducted an empirical study of 85 people who lived in war zones during the 2006 Israeli-Lebanon war and the ongoing Gulf war in Iraq. In this paper, we report how information technology is used by our informants in new ways in their attempt to maintain social relationships and continue working. Our informants also used technology to help navigate safe routes for travel and for psychological support. We discuss implications of our results for disaster research.
Disasters
Information technology
Internet
Repair
Collaboration
Crisis situations
Daily lives
Empirical studies
Human infrastructure
Social relationships
Technological infrastructure
War
Information systems
exported from refbase (http://idl.iscram.org/show.php?record=745), last updated on Sat, 08 Aug 2015 13:07:44 +0200
text
http://idl.iscram.org/files/mark/2009/745_Mark_etal2009.pdf
GloriaMark_etal2009
ISCRAM 2009 – 6th International Conference on Information Systems for Crisis Response and Management: Boundary Spanning Initiatives and New Perspectives
ISCRAM 2009
J. Landgren
S
Jul
editor
6th International ISCRAM Conference on Information Systems for Crisis Response and Management
2009
Information Systems for Crisis Response and Management, ISCRAM
Gothenburg
conference publication
9789163347153
2411-3387
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