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Identifying segments for routing emergency response dialogues
Niels Netten
Maarten Van Someren
F. Fiedrich, B.V. de W.
In crisis management situations information is exchanged in different ways. In general, information is exchanged through spoken dialogues or text messaging conversations. Part of this exchanged dialogue information is often relevant to other actors involved in managing the crisis. Due to the dynamic character of the situation, dialogue partners may not be aware of who else needs the exchanged information. We present a coarse-grained segmentation method for automatically recognizing coherent dialogue segments which are then used for routing. We investigate the effectiveness of our features for recognizing boundaries of segments on transcribed emergency response dialogues and we compare classification by relevance of the identified information segments to the ideal topic segments.
urn:ISBN:9780615206974
openurl:?ctx_ver=Z39.88-2004&rfr_id=info%3Asid%2Fidl.iscram.org%2F&genre=proceeding&title=Identifying%20segments%20for%20routing%20emergency%20response%20dialogues&stitle=ISCRAM%202008&issn=2411-3387&isbn=9780615206974&date=2008&spage=108&epage=117&aulast=Niels%20Netten&au=Maarten%20Van%20Someren&pub=Information%20Systems%20for%20Crisis%20Response%20and%20Management%2C%20ISCRAM&place=Washington%2C%20DC&sid=refbase%3AISCRAM
url:http://idl.iscram.org/show.php?record=806
citekey:NielsNetten+MaartenVanSomeren2008
citation:Niels Netten, & Maarten Van Someren. (2008). Identifying segments for routing emergency response dialogues. In B. V. de W. F. Fiedrich (Ed.), Proceedings of ISCRAM 2008 – 5th International Conference on Information Systems for Crisis Response and Management (pp. 108-117). Washington, DC: Information Systems for Crisis Response and Management, ISCRAM.
2008
ConferencePaper
text
Information systems
Text messaging
Coarse-grained
Crisis management
Dialogue segmentations
Dynamic character
Emergency response
Segmentation methods
Spoken dialogue
Text routing
Emergency services
file:http://idl.iscram.org/files/netten/2008/806_Netten+VanSomeren2008.pdf
Information Systems for Crisis Response and Management, ISCRAM
English
2411-3387
Proceedings of ISCRAM 2008 – 5th International Conference on Information Systems for Crisis Response and Management
2008
108
117
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