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Identifying segments for routing emergency response dialogues
Niels Netten
author
Maarten Van Someren
author
2008
Information Systems for Crisis Response and Management, ISCRAM
Washington, DC
English
In crisis management situations information is exchanged in different ways. In general, information is exchanged through spoken dialogues or text messaging conversations. Part of this exchanged dialogue information is often relevant to other actors involved in managing the crisis. Due to the dynamic character of the situation, dialogue partners may not be aware of who else needs the exchanged information. We present a coarse-grained segmentation method for automatically recognizing coherent dialogue segments which are then used for routing. We investigate the effectiveness of our features for recognizing boundaries of segments on transcribed emergency response dialogues and we compare classification by relevance of the identified information segments to the ideal topic segments.
Information systems
Text messaging
Coarse-grained
Crisis management
Dialogue segmentations
Dynamic character
Emergency response
Segmentation methods
Spoken dialogue
Text routing
Emergency services
exported from refbase (http://idl.iscram.org/show.php?record=806), last updated on Sun, 09 Aug 2015 07:02:42 +0200
text
http://idl.iscram.org/files/netten/2008/806_Netten+VanSomeren2008.pdf
NielsNetten+MaartenVanSomeren2008
Proceedings of ISCRAM 2008 – 5th International Conference on Information Systems for Crisis Response and Management
ISCRAM 2008
F. Fiedrich
B
Van
de
Walle
editor
5th International ISCRAM Conference on Information Systems for Crisis Response and Management
2008
Information Systems for Crisis Response and Management, ISCRAM
Washington, DC
conference publication
108
117
9780615206974
2411-3387
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