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Computer supported collaborative training in crisis communication management
Christian Reuter
Volkmar Pipek
Claudia Mueller
J. Landgren, S.J.
Crisis management requires stakeholders to not only show strategic, organisational preparedness for crisis events (e.g. by systematising and professionalizing coping work), but also to develop skills to deal with unanticipated events and other stakeholders involved in the same crisis. They should not only rely on established information flows and behaviour patterns, but should be able to deal with situational aspects. This usually involves communication work within and between organisations involved in crisis management. We describe the practice of the crisis communication training of a German electricity provider and the prototype we developed, implemented and evaluated. The collaborative training tool targets not only the local practice, but aims at inter-organisational trainings that would also allow improving the mutual understanding for communication practices and information needs of other stakeholders.
urn:ISBN:9789163347153
openurl:?ctx_ver=Z39.88-2004&rfr_id=info%3Asid%2Fidl.iscram.org%2F&genre=proceeding&title=Computer%20supported%20collaborative%20training%20in%20crisis%20communication%20management&stitle=ISCRAM%202009&issn=2411-3387&isbn=9789163347153&date=2009&aulast=Christian%20Reuter&au=Volkmar%20Pipek&au=Claudia%20Mueller&pub=Information%20Systems%20for%20Crisis%20Response%20and%20Management%2C%20ISCRAM&place=Gothenburg&sid=refbase%3AISCRAM
url:http://idl.iscram.org/show.php?record=875
citekey:ChristianReuter_etal2009
citation:Christian Reuter, Volkmar Pipek, & Claudia Mueller. (2009). Computer supported collaborative training in crisis communication management. In S. J. J. Landgren (Ed.), ISCRAM 2009 – 6th International Conference on Information Systems for Crisis Response and Management: Boundary Spanning Initiatives and New Perspectives. Gothenburg: Information Systems for Crisis Response and Management, ISCRAM.
2009
ConferencePaper
text
Information systems
Behaviour patterns
Collaborative training
Communication practices
Computer Supported Collaborative Learning
Crisis communications
Crisis management
Inter-organisational
Mutual understanding
Personnel training
file:http://idl.iscram.org/files/reuter/2009/875_Reuter_etal2009.pdf
Information Systems for Crisis Response and Management, ISCRAM
English
2411-3387
ISCRAM 2009 – 6th International Conference on Information Systems for Crisis Response and Management: Boundary Spanning Initiatives and New Perspectives
2009
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