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An introduction for system developers to volunteer roles in crisis response and recovery
Jakob Rogstadius
author
Claudio Teixeira
author
Evangelos Karapanos
author
Vassilis Kostakos
author
2013
Karlsruher Institut fur Technologie
KIT; Baden-Baden
English
Technological advances, such as software tools for citizen reporting, first responder support, and online collaborative information management and mapping, are enabling new or improved forms of volunteering in humanitarian crisis. However, the change is largely driven by the technical community and many proposed solutions are never integrated into community response efforts, indicating mismatches between designs and real world needs. This paper offers readers with a technical background insight into roles, goals and constraints of humanitarian crisis response. In particular, we present three seemingly conflicting views regarding how citizens can contribute to response activities as spontaneous volunteers. With examples from two field studies and grounded in literature review, we integrate the three viewpoints into a framework explaining how the roles of volunteers and trained professionals shift with increasing severity and scale of a crisis. Based on this framework, we also discuss high-level opportunities for supporting crisis response with new software tools.
Computer software
Information management
Collaboration
Crisis management
Developer guidelines
Disaster response
System development
Volunteering
Information systems
exported from refbase (http://idl.iscram.org/show.php?record=885), last updated on Sun, 09 Aug 2015 05:07:17 +0200
text
http://idl.iscram.org/files/rogstadius/2013/885_Rogstadius_etal2013.pdf
JakobRogstadius_etal2013
ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management
ISCRAM 2013
T. Comes
F
Fiedrich
editor
10th International ISCRAM Conference on Information Systems for Crisis Response and Management
2013
Karlsruher Institut fur Technologie
KIT; Baden-Baden
conference publication
874
883
9783923704804
2411-3387
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