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Experimental evaluation of a critical thinking tool to support decision making in crisis situations
Jan Maarten Schraagen
author
Aletta Eikelboom
author
Kees Van Dongen
author
Guido Te Brake
author
2005
Royal Flemish Academy of Belgium
Brussels
English
Building up proper situation awareness is one of the most difficult tasks in the beginning stages of large-scale accidents. As ambiguous information about the events becomes available, decision makers are often tempted to quickly choose a particular story to explain the events. Subsequent information that contradicts the initial story may easily be discarded and cognitive tunnel vision takes over. Our approach, as part of the COMBINED Systems project, is to prevent tunnel vision by providing critical thinking support. In a laboratory experiment with 60 participants, we tested this hypothesis by comparing the Critical Thinking tool with a 'no support' control condition and a 'minimal support' condition. Participants acted as crisis managers determining the likely cause of an accident based on different pieces of information. The results show a positive impact of the tool on both the decision making process and decision making effectiveness.
Accidents
Decision support systems
Information systems
Crisis management
Crisis situations
Critical thinking
Decision making process
Decision supports
Experimental evaluation
Laboratory experiments
Situation awareness
Decision making
exported from refbase (http://idl.iscram.org/show.php?record=925), last updated on Fri, 01 Apr 2016 05:00:40 +0200
text
http://idl.iscram.org/files/1/2017/1326_12017.pdf
JanMaartenSchraagen_etal2005
Proceedings of ISCRAM 2005 – 2nd International Conference on Information Systems for Crisis Response and Management
ISCRAM 2005
B. Van de Walle
B
Carle
editor
2nd International ISCRAM Conference on Information Systems for Crisis Response and Management
2005
Royal Flemish Academy of Belgium
Brussels
conference publication
181
189
9076971099
2411-3387
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