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Terse message amplification in the Boston bombing response
Jeannette N. Sutton
author
Emma S. Spiro
author
Sean M. Fitzhugh
author
Britta Johnson
author
Ben Gibson
author
Carter T. Butts
author
2014
The Pennsylvania State University
University Park, PA
English
On the morning of April 15, 2013, an Improvised Explosive Device (IED) was detonated near the finish line of the Boston Marathon, resulting in a large number of casualties. This generated a week-long response under the US National Incident Management System. In this paper, we examine online, terse messages broadcast by responding organizations and their amplification by other official entities via retransmission. Content analysis of official messages shows strong similarities with posting patterns previously observed in response to natural hazards, with the primary exception of themes related to the criminal investigation, suggesting a possible revision of guidelines for public information in light of the needs arising from extended counterterrorism operations undertaken in an urban environment. Network analysis demonstrates message posting and amplification were dominated by local actors, underscoring the importance of local readiness for management of official public information activities in the context of extremely high-profile events.
Information systems
Terrorism
Counter-terrorism operations
Criminal investigation
Improvised explosive devices
National incident management systems
Public information
Terse messaging
Twitter
Urban environments
Information management
exported from refbase (http://idl.iscram.org/show.php?record=986), last updated on Fri, 01 Apr 2016 09:59:09 +0200
text
http://idl.iscram.org/files/sutton/2014/986_Sutton_etal2014.pdf
JeannetteN.Sutton_etal2014
ISCRAM 2014 Conference Proceedings – 11th International Conference on Information Systems for Crisis Response and Management
ISCRAM 2014
S.R. Hiltz
M
S
Pfaff
editor
11th International ISCRAM Conference on Information Systems for Crisis Response and Management
2014
The Pennsylvania State University
University Park, PA
conference publication
612
621
9780692211946
2411-3387
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