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Erica Gralla, Jarrod Goentzel, & Bartel Van de Walle. (2015). Understanding the information needs of field-based decision-makers in humanitarian response to sudden onset disasters. In L. Palen, M. Buscher, T. Comes, & A. Hughes (Eds.), ISCRAM 2015 Conference Proceedings ? 12th International Conference on Information Systems for Crisis Response and Management. Kristiansand, Norway: University of Agder (UiA).
Abstract: The development and spread of new technology and the internet has opened a new world of possibilities to gather data and create information in a crisis. However, it is not clear which information field managers require to make the best possible decisions. As a result, it is difficult for volunteers, technology developers, and others, to collect and analyze data that results in information that is accessible and actionable for decision makers. To understand the information requirements of humanitarian responders, a workshop was conducted, bringing together eighteen experienced humanitarian responders. The results of the workshop include preliminary frameworks for decisions and information requirements that are common during the initial phases of a sudden onset disaster. These frameworks will help volunteer and technical communities to understand the information field decision-makers require to make the best possible decisions.
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Lisa Fern, Stoney Trent, & Martin Voshell. (2008). A functional goal decomposition of urban firefighting. In B. V. de W. F. Fiedrich (Ed.), Proceedings of ISCRAM 2008 – 5th International Conference on Information Systems for Crisis Response and Management (pp. 305–314). Washington, DC: Information Systems for Crisis Response and Management, ISCRAM.
Abstract: In this paper we describe a functional goal decomposition of urban firefighting as part of a larger cognitive task analysis. Previous research indicates that firefighter decision strategies employ a pattern-matching technique that allows them to choose the first workable option based on similar previous experiences. This study builds upon this research by employing multiple cognitive task analysis methods to further examine firefighter decisions through a functional goal decomposition. The functional goal decomposition outlines the functions, decisions and information requirements of firefighting in terms of two overarching goals-save lives and protect property. Information requirements provide useful insight into the difficulties of firefighter decision-making. Though still in the preliminary stages, this project has generated a number of design recommendations to support urban firefighting. Future analyses are also discussed.
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Norman Groner, & Charles Jennings. (2012). Describing pipeline emergency response communications using situational awareness informational requirements and an informational flow analyses. In Z.Franco J. R. L. Rothkrantz (Ed.), ISCRAM 2012 Conference Proceedings – 9th International Conference on Information Systems for Crisis Response and Management. Vancouver, BC: Simon Fraser University.
Abstract: The Christian Regenhard Center for Emergency Response Studies at John Jay College, CUNY, has begun work on developing best practices for hazardous material pipeline emergency response plans. The approach involves modeling a generic goal-based interagency emergency communications system using a two-step process. First, a situational awareness information requirements analysis will describe the informational requirements essential to an effective emergency response. The requirements analysis involves a goal decomposition approach where the information requirements are related to actionable decisions, goals and emergency response roles. Second, an information flow analysis will informational sources and means to provide required information. The same panel of experts will complete both analyses. Once the communications system is described, a separate Delphi group will use a failure modes and effects analysis (FMEA) to estimate the criticality of the components described in the situational awareness requirements and information flow analyses. © 2012 ISCRAM.
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Beibei Hu, Jan Hidders, Marc De Lignie, & Philipp Cimiano. (2011). A rule-based system for contextualized information delivery. In E. Portela L. S. M.A. Santos (Ed.), 8th International Conference on Information Systems for Crisis Response and Management: From Early-Warning Systems to Preparedness and Training, ISCRAM 2011. Lisbon: Information Systems for Crisis Response and Management, ISCRAM.
Abstract: When carrying out tasks, police officers need up-to-date information contextualized to their current situation to support them in decision making. The results of a previous user study with the aim of capturing the information requirements of police officers have led to the implementation of a rule-based system for contextualized information delivery. In this paper, we present the overall system and discuss how the various sources of information are modelled using ontologies. Our focus is on the formalism for expressing the rules and the engine executing those rules to decide which information is relevant for specific users. These declarative rules can be modified independently of the code executing them, thus providing a principled way to adapt the system to new domains. Quantitative evaluations on scenarios constructed in cooperation with police officers show that precision and recall levels of our system are satisfactory compared to other systems and that our system can be adapted to new scenarios with reasonable efforts.
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Beibei Hu, Jan Hidders, & Philipp Cimiano. (2010). Towards context-based information delivery to police officers: A questionnaire-based requirements elicitation study. In C. Zobel B. T. S. French (Ed.), ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings. Seattle, WA: Information Systems for Crisis Response and Management, ISCRAM.
Abstract: In the area of information system design, the development of context-aware systems which can provide relevant information in a context-driven fashion to support mobile users in crisis management tasks represents a great challenge. Motivated by the fact that police officers are often overwhelmed by too much information, the goal of the MOSAIC project (a multi-officer system of agents for informed crisis control) is to support mobile police officers by a system which delivers contextualized information that is relevant to the task at hand. In order to elicit the information requirements of police officers who are involved in crisis situations, a questionnaire-based requirements elicitation study has been carried out in the context of the work described here. The results mainly shed light on the situation-specific information requirements of police officers in certain scenarios. The design requirements that follow from our study have clearly the potential to guide the design of context-based information delivery systems for users involved in critical situations such as the police officers we target. Our findings thus offer an important contribution to the field of information system design for crisis management.
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Kristine Steen-Tveit. (2020). Identifying Information Requirements for Improving the Common Operational Picture in Multi-Agency Operations. In Amanda Hughes, Fiona McNeill, & Christopher W. Zobel (Eds.), ISCRAM 2020 Conference Proceedings – 17th International Conference on Information Systems for Crisis Response and Management (pp. 252–263). Blacksburg, VA (USA): Virginia Tech.
Abstract: While there exists a considerable body of literature on the importance of a common operational picture (COP) in multi-agency emergency operations, the COP concept itself still lacks a univocal definition. Despite the lack of consensus regarding the mechanisms underlying the COP, the literature implies a level of consistency in the focus on sharing critical information. Based on interviews with Norwegian emergency management stakeholders, this study investigates common information requirements for emergency management services and presents an example of a framework for structuring the sharing of critical information and building a COP. Termed 'the window report', this framework is used among emergency stakeholders in Norway and Sweden. The study identified eight common information requirement categories for managing extreme weather scenarios. With a focus on common information needs and a process for structured information sharing, future strategic emergency management planning might take a more holistic perspective on cross-sectoral operations than in current practice.
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Marc van den Homberg, Jannis Visser, & Maarten van der Veen. (2017). Unpacking Data Preparedness from a humanitarian prioritization perspective: towards an assessment framework at subnational level (eds Aurélie Montarnal Matthieu Lauras Chihab Hanachi F. B. Tina Comes, Ed.). Albi, France: Iscram.
Abstract: All too often the collection as well as analysis of data for humanitarian response only starts once a disaster hits. This paper proposes a framework to assess Data Preparedness on five dimensions: Data Sets, Data Services and Tooling, Data Governance, Data Literacy, and Networked Organizations for Data. We demonstrate for one dimension, i.e. Data Sets, how it can be quantified. First step is to determine which Data Sets must be collected before a disaster strikes so that as many as possible decision-makers' information needs are covered. Subsequently, a Data Sets Preparedness Index can be calculated based on Completeness, Recency and Accuracy & Reliability. We tested the index for Malawi and The Philippines and show how it can be used to direct data collection and determine when data analysis for e.g. predicting severity becomes meaningful. The index can be modified for reporting on global policies such as the Sustainable Development Goals.
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Raj Prasanna, Lili Yang, & Malcolm King. (2009). GDIA: A cognitive task analysis protocol to capture the information requirements of emergency first responders. In S. J. J. Landgren (Ed.), ISCRAM 2009 – 6th International Conference on Information Systems for Crisis Response and Management: Boundary Spanning Initiatives and New Perspectives. Gothenburg: Information Systems for Crisis Response and Management, ISCRAM.
Abstract: As a partial requirement of the development of an information system for the UK fire and rescue services, this paper describes the development and application of a protocol capable of capturing the information requirements of fire and rescue first responders. After evaluating the existing techniques commonly used in difficult decision-making environments, a Goal Directed Information Analysis (GDIA) protocol is proposed. The clearly defined, repeatable steps of GDIA make it a requirements-gathering protocol which can be easily administered by an investigator without any prior knowledge or experience of the tool. This makes GDIA one of the very few information requirements-gathering protocols capable of capturing the requirements of the emergency-related domains.
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Steven C. Way. (2011). Information requirements for context-aware multi-agency real-time coordination during crisis response. In E. Portela L. S. M.A. Santos (Ed.), 8th International Conference on Information Systems for Crisis Response and Management: From Early-Warning Systems to Preparedness and Training, ISCRAM 2011. Lisbon: Information Systems for Crisis Response and Management, ISCRAM.
Abstract: Most information systems (IS) research into emergency management (EM) consists of case studies of prior disasters, social behavior research, and planning or preparedness research. This study fills a gap in EM and IS research as it aims to better understand the nature of coordination during crisis response; investigate the functions and capabilities of existing coordination systems; and identify the desired functions to manage multi-agency coordination response. Grounded theory is the methodology adopted for this study. Firsthand interview and observational data will be collected from agency command centers, ride-outs with police, fire, and emergency medical services (EMS) agencies, and from multi-agency training exercises. This study is expected to make a theoretical contribution to crisis response system design as it will develop a theory to better understand the information requirements for context-aware multi-agency real-time coordination responses to crises.
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