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Kathryn Toelken, Matthew W. Seeger, & Allen Batteau. (2005). Learning and renewal following threat and crisis: The experience of a computer services firm in response to Y2K and 9/11. In B. C. B. Van de Walle (Ed.), Proceedings of ISCRAM 2005 – 2nd International Conference on Information Systems for Crisis Response and Management (pp. 43–51). Brussels: Royal Flemish Academy of Belgium.
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