Hussain A. Syed, Marén Schorch, & Volkmar Pipek. (2020). Disaster Learning Aid: A Chatbot Centric Approach for Improved Organizational Disaster Resilience. In Amanda Hughes, Fiona McNeill, & Christopher W. Zobel (Eds.), ISCRAM 2020 Conference Proceedings – 17th International Conference on Information Systems for Crisis Response and Management (pp. 448–457). Blacksburg, VA (USA): Virginia Tech.
Abstract: The increasingly frequent occurrence of organizational crises exemplifies the need to strengthen organizational resilience. An example of business organizations is small and medium enterprises (SMEs) which contribute largely to the economic growth. But often, their limited resources (manpower, time, financial capital), organizational structure, focus on operational routines and less priority towards disaster resilience make them more vulnerable to crisis than bigger companies. The proposed solution addresses this dilemma by establishing a collaborative medium within the organization to improve disaster resilience by raising awareness and self-learning in employees without overburdening their constrained routines and resources. Our work in progress demonstrates a conceptual model of a learning aid (collaboration channel and a chatbot) that supports the pedagogical methodologies and employs them for enhancing learnability and awareness and elaborates the usability of interactive learning instilling disaster resilience in employees and hence in an organization.
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Sophie Gerstmann, Hans Betke, & Stefan Sackmann. (2019). Towards Automated Individual Communication for Coordination of Spontaneous Volunteers. In Z. Franco, J. J. González, & J. H. Canós (Eds.), Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management. Valencia, Spain: Iscram.
Abstract: In recent years, spontaneous volunteers often turned out to be a critical factor to overcome disaster situations and
avoid further damages to life and assets. These Volunteers coordinate their activities using social media and
mobile devices but are not integrated in usual command and control structures of disaster responders. The lack of
professional disaster response knowledge leads to a waste of potential workforce or even dangerous situations for
the volunteers. In this paper, a novel approach for a centralized coordination of spontaneous volunteers through
disaster response professionals while using popular communication channels esp. messaging services (e.g.
Facebook Messenger, WhatsApp) is presented. The architecture of a volunteer coordination system focusing on
automated multi-channel communication is shown and the possibilities of a universal chatbot for individual
assignment and scheduling of volunteers are discussed. The paper also provides first insights in a demonstrator
system as a practical solution.
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