Ana Gabriela Núñez Avila, & Mª Carmen Penadés Gramage. (2019). Towards an organization certified in emergency plans management. In Z. Franco, J. J. González, & J. H. Canós (Eds.), Proceedings of the 16th International Conference on Information Systems for Crisis Response And Management. Valencia, Spain: Iscram.
Abstract: QuEP is a framework that guides organizations in assessing and improving their emergency plan management by
following a set of principles, practices, and techniques at the different maturity levels established in the QuEP model.
Its main objective is to be applied to real cases to discover the state of an organization?s emergency plan management
and recommend techniques for improvement. In this paper, we describe the first application of QuEP as a prior step
to its implementation and possible use in official certifications for emergency plans with a guarantee of quality. So,
we have applied a real case in a UPV building towards the certification of the emergency plan management.
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Ana-Gabriela Núñez, Mª Carmen Penadés, & José H. Canós. (2016). QuEP: Building a Continuous Improvement of Emergency Plans Management. In A. Tapia, P. Antunes, V.A. Bañuls, K. Moore, & J. Porto (Eds.), ISCRAM 2016 Conference Proceedings ? 13th International Conference on Information Systems for Crisis Response and Management. Rio de Janeiro, Brasil: Federal University of Rio de Janeiro.
Abstract: While different governments worldwide have published sets of recommendations-or even laws-for increasing preparedness, a reference framework to assess the level of compliance of organizations is still to come. For instance, emergency plans often remain stored in closets where they stay until some emergency or major legal change occurs. Consequently, achieving actual preparedness is difficult to assess. QuEP is a framework for the assessment and improvement of the management of emergency plans within organizations. It is inspired by the Total Quality Management strategy, and provides a hierarchy of emergency plan management maturity levels. The aim of QuEP is to guide organizations to assess and improve their emergency preparedness by following a set of principles, practices and techniques at the technical, human and strategic levels. In this paper, we show the model underlying the framework, and give details of the current framework evaluation processes.
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Penadés, M. ª.C., Núñez, A. G., Canós-Cerdá, J. H., & Coronel, J. (2023). DIMEPRO: a tool for diagnosis and improvement of the self-protection plans management. In Jaziar Radianti, Ioannis Dokas, Nicolas Lalone, & Deepak Khazanchi (Eds.), Proceedings of the 20th International ISCRAM Conference (p. 1071). Omaha, USA: University of Nebraska at Omaha.
Abstract: Ensuring people's protection is an increasingly demanded requirement, both at political and corporate levels. Within the Spanish legislative system, organizations are obliged by law to develop and maintain the so-called Self-Protection Plan (SPP). In this work, we introduce DIMEPRO, a tool that provides organizations with means to evaluate and improve the management of their SPPs (SPPM). DIMEPRO is based on the QuEP-framework, which evaluates the maturity an organization has reached regarding its SPPM. DIMEPRO aims to become the reference tool for organizations chosen to improve their self-protection; to the best of our knowledge, DIMEPRO represents a pioneer system in addressing this problem since no other tools have addressed the same problem. This tool allows the diagnosis of SPPM and provides a set of best practices that will allow a roadmap for its improvement. The results of the assessments are displayed in dashboards, as well as in reports of different natures.
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