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Author  |
Jaco Appelman; Elisabeth A. M. Van De Kar; Mariëlle Hengst-Bruggeling; Josine Van De Ven; Paul Burghardt | ||||
| Title | A service elicitation process for crisis management technologies | Type | Conference Article | ||
| Year | 2006 | Publication | Proceedings of ISCRAM 2006 – 3rd International Conference on Information Systems for Crisis Response and Management | Abbreviated Journal | ISCRAM 2006 |
| Volume | Issue | Pages | 352-361 | ||
| Keywords | Information systems; Requirements engineering; Crisis management; Design Methodology; Gss; Service elicitation; Technological applications; User groups; Design | ||||
| Abstract | New information technological applications, that aim to support better professional responses to incidents and crises' are being developed at an increasing rate. We observe in almost any disaster that actions by civilians also contribute substantially to alleviation of the effects of a crisis. We are largely unaware what crisis management services would be of use to civilians under these particular circumstances; just as it is difficult for users to specify requirements for services based on novel technologies. These insights guided the design of a service elicitation approach that can be repeatedly used for different user groups. In this paper we introduce a design methodology and discuss outcomes of a first test-session. We reflect in the conclusions on improvements to the design. | ||||
| Address | Delft University of Technology, Netherlands; Delft University of Technology and TNO, Netherlands; TNO and DECIS-lab, Netherlands; DECIS-lab, Netherlands | ||||
| Corporate Author | Thesis | ||||
| Publisher | Royal Flemish Academy of Belgium | Place of Publication | Newark, NJ | Editor | B. Van de Walle, M. Turoff |
| Language | English | Summary Language | English | Original Title | |
| Series Editor | Series Title | Abbreviated Series Title | |||
| Series Volume | Series Issue | Edition | |||
| ISSN | 2411-3387 | ISBN | 9090206019; 9789090206011 | Medium | |
| Track | RESEARCH METHODS IN CRISIS DECISION MAKING | Expedition | Conference | 3rd International ISCRAM Conference on Information Systems for Crisis Response and Management | |
| Notes | Approved | no | |||
| Call Number | Serial | 269 | |||
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