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Author
Lauren C. Landrigan
;
Allen Milewski
;
Jason Baker
Title
Determining credible sources during an emergency situation
Type
Conference Article
Year
2010
Publication
ISCRAM 2010 – 7th International Conference on Information Systems for Crisis Response and Management: Defining Crisis Management 3.0, Proceedings
Abbreviated Journal
ISCRAM 2010
Volume
Issue
Pages
Keywords
Civil defense
;
Information systems
;
Risk management
;
Credibility
;
Emergency management
;
Emergency operations centers
;
Emergency situation
;
Ethnographic interviews
;
Information provider
;
Subject matter experts
;
Trust
;
Disasters
Abstract
An important aspect of working in an emergency operations center (EOC) is determining what information is credible and what actions to take based on that information. Information during an emergency may come from various sources and EOC workers may not know the information providers personally. Information may come from electronic sources where the exact source of the information may be unknown and credibility may be affected. For this study, we conducted ethnographic interviews with emergency management subject matter experts to gain insights on credibility. The interviews included a series of questions to learn about the current processes of an EOC, what sources generally provide information about the situation and what factors determine credibility. These interviews are ongoing and this paper provides a summary of the interviews completed at this point. The expected outcome of this study is a potential software system with features to enhance credibility despite weak source information.
Address
Monmouth University, United States
Corporate Author
Thesis
Publisher
Information Systems for Crisis Response and Management, ISCRAM
Place of Publication
Seattle, WA
Editor
S. French, B. Tomaszewski, C. Zobel
Language
English
Summary Language
English
Original Title
Series Editor
Series Title
Abbreviated Series Title
Series Volume
Series Issue
Edition
ISSN
2411-3387
ISBN
Medium
Track
Poster Session
Expedition
Conference
7th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes
Approved
no
Call Number
Serial
676
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