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Author
Vitaveska Lanfranchi
;
Suvodeep Mazumdar
;
Fabio Ciravegna
Title
Evaluating the real usability of a C2 system – Short and controlled vs long and real
Type
Conference Article
Year
2013
Publication
ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management
Abbreviated Journal
ISCRAM 2013
Volume
Issue
Pages
62-66
Keywords
Command and control systems
;
Information systems
;
Critical systems
;
Emergency response
;
Long-term usability
;
Realistic evaluations
;
Short-term simulation
;
Usability evaluation
;
Usability measurements
;
User experience
;
Usability engineering
Abstract
Command and Control systems (C2) need to be highly usable to efficiently support communication during crisis situations. Short-term usability evaluations are typically carried out because of the cost and time advantage. However, even the most realistic evaluations (simulations) do not reflect the real issues encountered “in the wild”, such as the operators' stress or the multiple foci of attention. In this paper we carry out an experiment to measure the changes in usability of a C2 system between a short-term simulation and a long-term “in the wild” evaluation. We demonstrate that short-term usability measurements can differ significantly from long-term “in the wild” ones. Our results indicate that a different approach to usability assessment is needed when dealing with critical systems, that takes into account the temporal horizon and assesses the system in real-life conditions.
Address
OAK Group, University of Sheffield, United Kingdom
Corporate Author
Thesis
Publisher
Karlsruher Institut fur Technologie
Place of Publication
KIT; Baden-Baden
Editor
T. Comes, F. Fiedrich, S. Fortier, J. Geldermann and T. Müller
Language
English
Summary Language
English
Original Title
Series Editor
Series Title
Abbreviated Series Title
Series Volume
Series Issue
Edition
ISSN
2411-3387
ISBN
9783923704804
Medium
Track
Coordination and Collaboration
Expedition
Conference
10th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes
Approved
no
Call Number
Serial
679
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