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Author
Christian Reuter
;
Volkmar Pipek
;
Claudia Mueller
Title
Computer supported collaborative training in crisis communication management
Type
Conference Article
Year
2009
Publication
ISCRAM 2009 – 6th International Conference on Information Systems for Crisis Response and Management: Boundary Spanning Initiatives and New Perspectives
Abbreviated Journal
ISCRAM 2009
Volume
Issue
Pages
Keywords
Information systems
;
Behaviour patterns
;
Collaborative training
;
Communication practices
;
Computer Supported Collaborative Learning
;
Crisis communications
;
Crisis management
;
Inter-organisational
;
Mutual understanding
;
Personnel training
Abstract
Crisis management requires stakeholders to not only show strategic, organisational preparedness for crisis events (e.g. by systematising and professionalizing coping work), but also to develop skills to deal with unanticipated events and other stakeholders involved in the same crisis. They should not only rely on established information flows and behaviour patterns, but should be able to deal with situational aspects. This usually involves communication work within and between organisations involved in crisis management. We describe the practice of the crisis communication training of a German electricity provider and the prototype we developed, implemented and evaluated. The collaborative training tool targets not only the local practice, but aims at inter-organisational trainings that would also allow improving the mutual understanding for communication practices and information needs of other stakeholders.
Address
University of Siegen, Germany
Corporate Author
Thesis
Publisher
Information Systems for Crisis Response and Management, ISCRAM
Place of Publication
Gothenburg
Editor
J. Landgren, S. Jul
Language
English
Summary Language
English
Original Title
Series Editor
Series Title
Abbreviated Series Title
Series Volume
Series Issue
Edition
ISSN
2411-3387
ISBN
9789163347153
Medium
Track
Human-Computer Interaction
Expedition
Conference
6th International ISCRAM Conference on Information Systems for Crisis Response and Management
Notes
Approved
no
Call Number
Serial
875
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